Director, Business Operations

About Wellspring

Wellspring Worldwide, Inc. is a leading provider of web-based software systems for managing research, technology commercialization, and innovation operations for universities, companies, government agencies, and independent labs. Founded in 2003, Wellspring has grown to serve over 500 organizations globally, including Fortune 500 companies, SMEs, hospitals, and universities. The company’s flagship products—Sophia, Flintbox, and Zeto—enable organizations to manage the entire innovation lifecycle, from discovery and IP management to commercialization and knowledge transfer.

Position Summary 

The Director of Business Operations owns the strategy, execution, and ongoing optimization of the company’s revenue and internal business systems, with Salesforce as the core platform. This role serves as the central operator, ensuring systems, data, and processes enable predictable growth, accurate reporting, and strong executive decision-making as the company scales. 

This leader combines deep Salesforce and RevOps expertise, strong executive communication skills, and the ability to drive alignment across Sales, Marketing, Customer Success, Finance, Product, and IT. 

Key Responsibilities 

Internal Systems Strategy & Ownership 

• Own the end-to-end strategy, roadmap, and governance for Salesforce and adjacent revenue systems (e.g., NetSuite, DealHub, HubSpot, billing, marketing automation, and support tools). 

• Ensure systems scale with company growth while maintaining data integrity, performance, security, and usability. 

• Translate business and revenue objectives into clear system requirements, prioritization, and delivery plans. 

• Own and enforce a single source of truth across Salesforce, finance systems, and analytics platforms. 

Salesforce & RevOps Leadership 

• Serve as the executive owner of Salesforce, including architecture, data model, automation, integrations, and GTM workflows. 

• Ensure Salesforce fully supports pipeline management, forecasting accuracy, territory and quota models, customer lifecycle visibility, and expansion tracking. 

• Partner with internal admins, developers, and external vendors to deliver scalable, high-quality solutions. 

• Oversee release management, testing, documentation, change management, and user enablement. 

Cross-Functional Collaboration 

• Act as a strategic RevOps partner to leaders across Sales, Marketing, Customer Success, Finance, and IT. 

• Drive alignment on revenue processes, definitions, metrics, and operating cadence across the GTM organization. 

• Partner closely with Sales Leadership on quota setting, pipeline coverage models, forecasting methodology, and inspection metrics. 

• Balance competing stakeholders’ need while maintaining a cohesive and scalable systems and process strategy. 

Business Process Excellence 

• Own and optimize end-to-end Lead-to-Cash and Customer Lifecycle processes. 

• Identify operational inefficiencies and design scalable workflows that improve sales productivity and customer experience. 

• Establish and document operational standards, governance, and best practices across revenue systems. 

Communication & Executive Presentation 

• Create and deliver clear, compelling executive presentations on revenue performance, system health, and roadmap progress. 

• Translate complex system and data concepts into business-relevant insights and recommenda