Dispatcher, Public Safety I

WHO WE'RE LOOKING FOR

The Public Safety Dispatcher I reports to the Supervisor, Public Safety Dispatch. This position is responsible for radio dispatching of transit Public Safety members to calls for service, monitoring transit security officer activities and locations and making accurate and concise data updates to the Computer Aided Dispatch (CAD) computer system. 

WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Search law enforcement databases to obtain information regarding warrant checks, driver’s license checks, license plate checks, warrant confirmations, involvement checks and other required reviews. 
• Assign and monitor transit police and public safety members to police, and security incidents.
• Operate Police CAD System to run warrant checks, utilize map system to dispatch nearest resources, enter and dispatch calls, request assistance from other agencies and see prior history at location. 
• Monitor Radio Systems according to the rules and regulations. 
• Maintain a working knowledge of details and procedures with the ability to apply them instantly in emergency situations, making sound decisions and quickly reacting positively under stressful conditions.
• Dispatch calls based on priority system, new call types and priorities and determine when status priority should be upgraded.
• Compile and prepare shift activity reports to track operational activities and personnel. 
• Coordinate the flow of work from one shift to another. 
• Assist operations in the resolutions of difficult or complex calls. 
• Operate communications equipment in monitoring and determining the exact nature of each 
  request for service.
• Maintain constant awareness of status of mobile units and update information as it changes. 
• Receive radio calls from field units; transmit messages via radio or telephone as needed.
• Update information on an ongoing basis to ensure all documentation is accurate and concise.
• Monitor suspicious activity reporting and assign reports to police, public safety members, and other departments.
• Monitor video systems in support of public safety members, security department, and other departments.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as assigned.

WHAT YOU BRING

• High School Diploma or GED.
• One (1) year of experience as an Emergency Services, Public Safety Dispatcher, and/or 911 Call Taker.
• Must have the ability to obtain Basic Telecommunicator Certificate within 12 months of hire and maintain continuing certification credits as required.
• Must be able to pass extensive background investigation.
• Must be able to obtain TCIC/NCIC certification within 6 months of employment.

Knowledge, Skills and Abilities: 

• Knowledge of the operations of an Emergency Communications Center. 
• Skill in oral and written communication. 
• Skill in handling conflict and uncertain situations. 
• Skill in handling multiple tasks and prioritizing. 
• Skill in using computers and related software applications. 
• Ability to work in close quarters and to wear a headset. 
• Ability to apply telephone interviewing techniques. 
• Ability to quickly and accurately obtain appropriate information. 
• Ability to learn and communicate transit police information.
• Ability to deal tactfully with the public and others. 
• Ability to work well under pressure.  
• Ability to obtain knowledge of Radio and CAD Down Procedures.
• Ability to relay or work with other service agencies. 
• Ability to establish and maintain effective communication and working relationships with other CapMetro employees and the public.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. 
• Perform other duties as assigned.

WORK ENVIRONMENT AND PHYSICAL DEMANDS 
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature. 

Incumbent must have the ability to stand and sit frequently throu