Dispatcher, Penn Transit Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Dispatcher, Penn Transit Services

Job Profile Title

Dispatcher

Job Description Summary

As a member of Penn Transit Services, the Dispatcher is responsible for assisting in the daily coordination of a comprehensive transportation system, which provides safe evening and late-night transit for the University of Pennsylvania community within specific service boundaries.

Job Description

Job Responsibilities

• Receive and dispatch requests for vehicular escorts during evening and late-night service hours.

• Coordinate the efforts of the vehicular Shuttle Service with other transit services provided in the Penn Transit Services network, through the dynamic allocation of resources including people and vehicles to meet the demand for the various services as required.

• Provide accurate information and courteous assistance to inquiries regarding Penn Transit Services and its regulations, policies and procedures.

• Maintain statistical data on the usage of services on a daily basis.

• Ensure that the daily data capture is filled out properly at the end of the last shift each night.

• Responsible for radio equipment, its proper use, care and secure storage in the central dispatch location at the end of each shift

• Other duties and responsibilities as assigned.

The initial shift for this position is Monday-Friday from 1:00 PM to 9:30 PM.

Qualifications

• High School Grad/GE Degree and 0 to 1 year of experience or equivalent combination of education and experience is required.

• Possess a valid Class B Commercial Driver's License from state of residence (or obtain within 90 days of hire).  Must have Passenger Endorsement and the Air Brake Restriction must be removed. Must also maintain and possess a valid US DOT Medical Examiners Certificate.

• Previous dispatching experience preferred.

• Experience with Word, Excel, and Dispatching software preferred.

• Strong customer service experience required.

About Penn Transit

Penn Transportation and Parking Services, a department within the Division of Business Services delivers a wide selection of essential services to the Penn Community. The departments are dedicated to providing superior service that offers safe, convenient, sustainable, and accessible options to those who come to this world-renown institution to work, study, and visit.

Penn Transit's integrated transportation system provides effective, efficient, and safe integrated transit on and around campus within specific service boundaries at no charge for those with a PennCard. Penn Transit Services operates a robust transportation network that accommodates o