Director, Head of SMA Operations Transformation Team

About this role

About BlackRock SMA Solutions

BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations.

About this Role

We are looking for a director to lead the SMA Operations Transformation Team within USWA SMA Solutions Operations. The SMA Operations team is responsible for supporting the day-to-day operations of the SMA Solutions Business.  This includes new platform implementation, client account on-boarding, trade support, reconciliation, billing, performance reporting and driving various projects and initiatives to improve scale & client experience.   The Director leading SMA Operations Transformation will partner with SMA Operations Leaders, SMA Infrastructure team, Portfolio Management and Technology to scale for growth, drive efficiency, and improve the client experiences.

Key Responsibilities:

• Lead a team consisting of Associate – VP level staff focused on project management, process redesign, and cross-operational support.
• Gain understanding of the end-to-end SMA Solutions processes, products, people, clients, and platforms.
• Help identify, design, and execute on short term initiatives, medium term projects and long-term strategic programs.
• Partner with the Investment Infrastructure Team to cover all operational aspects of the Strategic Technology Roadmap
• Manage location and offshore strategy for SMA Solutions
• Drive “1 BlackRock” premise through leverage of shared  enterprise solutions, vendors, & applications
• Manage cross SMA Operations control functions – vendor management, system entitlements, internal audit coordination, UAT Test Coordination, etc.
• Partner with operations directors to develop metrics showing performance against KPIs and SLAs
• Ability to develop presentations to support strategic initiatives.

Qualifications:

• Flexible, responsive, and self-starting personality. Demonstrated experience working both independently and as part of a team in a highly collaborative, complex environment.
• Proven experience leading large projects, driving change, and managing teams.
• Experience within asset management operations and familiarity with separately managed accounts a strong plus
• Strong time management, organizational and problem-solving skills including ability to manage projects independently.
• Excellent verbal and written communication skills along with demonstrated analytical ability.
• Effective public speaking and communication skills

Requirements:

• 10+ years professional experience
• 3-5 years of relevant asset management industry experience and Project/Program Management
• People Management Experience
• BA/BS degree required.
• Advanced Microsoft Office skills, including Excel and PowerPoint

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel we