Customer Service Project Coordinator

Position Description

At a Glance

 

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects

 

What Will You Do?

 

Strategic Project Leadership

• Own full project lifecycle from planning to delivery for major initiatives.
• Develop and manage project plans, budgets, timelines, and success metrics.
• Lead cross‑functional teams, providing clear direction, motivation, and accountability.
• Manage scope, risks, issues, and quality throughout the project lifecycle.
• Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

• Serve as primary contact for VIP/high‑value customers and projects >$100K.
• Coordinate customer communications, expectations, audits, and performance reviews.
• Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

• Oversee order processing, quotes, freight analysis, and documentation accuracy.
• Manage product availability, lead times, shipping schedules, and delivery accuracy.
• Maintain and update customer portals, reports, and forecasting tools.
• Analyze bills of material for product compatibility and accuracy.
• Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

• Prepare tracking, hold, open‑order, and back‑order reports.
• Establish and refine project templates, tools, and best‑practice processes.
• Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

• Build strong relationships with internal teams, executives, customers, and suppliers.
• Influence decisions, drive alignment across sales, customer service & operations.
• Support training, professional development, and continuous improvement culture.

Qualifications

Education & Experience:

• Bachelor’s degree in business, engineering, or related field, or equivalent experience.
• 5+ years in project, operations, customer service, or account management roles.
• Demonstrated experience leading cross‑functional teams and high‑value customer accounts.

Skills & Competencies:

• Strong leadership, communication, and relationship‑building skills.
• Advanced organizational, analytical, and time‑management abilities.
• Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
• Ability to manage operational details while maintaining strategic project oversight.
• Capable of working in ambiguous environments and driving results.
• Strong problem‑solving skills and continuous improvement mindset.

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

 

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

 

 

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