Customer Service Representative

 

 

Job ID:  519340

 

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

 

These statements included in this description are not intended to be all-inclusive. Requirements of this job are subject to modification by the Company as dictated by operational needs.

 

The Customer Service Representative sits or stands at a computer console answering phone calls and inputting order information into the computer for an 8–9-hour period. This position is responsible for the proper coordination of building materials delivery (such as, but not limited to, ready-mix, sand, gravel, soil, asphalt, etc.). They are expected to foster teamwork, a positive work environment and the overall safety of themselves and others.

 

Reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position will be evaluated on a case-by-case basis.

 

Essential Functions & Responsibilities

• Coordinates the schedules and maintains contact with drivers throughout the day for delivery trucks of products such as ready-mix, sand, gravel, soil, asphalt, etc. 
• Answers telephone, radio, and email to take and input orders from company customers.
• Possesses a strong knowledge of available mixes and accurately schedules orders according to the system.
• Utilizes company systems to monitor and manage customer expectations. 
• Maintains strict adherence to company policies, safety/OSHA requirements and procedures.
• Possesses a professional attitude while interacting with peers, contractors and general public
• Monitors any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
• May perform other related duties such as input data into computer, ticket timer, shop timecards, create driver schedule work times for following day, if needed.

 

Requirements

• Have a strong understanding of DOT transportation regulations and applicable state laws.

• Basic mathematical skills (writing/understanding basic equations)
• Basic computer skills with the ability to learn required systems.
• Strong knowledge of the roadways throughout the immediate area.
• Ability to work in a team environment in high pressure situations.
• Ability to communicate, understand, and follow both written and verbal instructions.
• Must be willing to work flexible schedule including nights, weekends and holidays when necessary. Regular and timely attendance is required.
• Must pass pre-employment requirements, drug screen, criminal background check and driving record review.
• Must be legally authorized to work in the United States.
• Must demonstrate a strong commitment to safety.

 

Qualifications

• High School diploma/GED required.
• 2 years of experience in a high-volume call center or related construction experience preferred.

 

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and