Come and Save Lives with Us!

SERB Pharmaceuticals is a growing international specialty pharmaceutical group that is a dedicated ally to healthcare providers treating patients with critical conditions, focusing on emergency care and rare diseases.  We have over 470 employees in 16 countries and a group revenue in excess of €350m.

Our portfolio 80+ rescue medicines make a real difference in the lives of patients and their caregivers and that gives every one of our employees a sense of purpose.

Our Purpose is supported by our 4 key values:

• We make patients our priority
• We act with integrity and accountability        
• We work together as one team         
• We look for better ways forward       

Come and Save Lives with Us!

SERB Pharmaceuticals is a growing international specialty pharmaceutical group that is a dedicated ally to healthcare providers treating patients with critical conditions, focusing on emergency care and rare diseases. We have over 400 employees in 16 countries.

Our portfolio 80+ rescue medicines make a real difference in the lives of patients and their caregivers and that gives every one of our employees a sense of purpose.

Our Purpose is supported by our 4 key values:

• We make patients our priority    
• We act with integrity and accountability 
• We work together as one team  
• We look for better ways forward

Broad Overview:

The Associate Director, Trade & Distributor Relations will support all activities related to distribution of SERB’s pharmaceutical products, new launches, warehouse operations and channel data.

 

This position will report to the Sr. Director of Trade Relations.

 

 

As the Associate Director, Trade & Distributor relations, some of your responsibilities will include:

• Manage a team of three individuals responsible for all day-to-day activities with wholesale and specialty distribution partners, 3PL warehouse management and customer interactions to ensure effective and efficient distribution to the end-user customer. Foster and maintain strong relationships with all stakeholders.
• In this role, you'll play a pivotal part in managing our channel activities across multiple business units, including Emergency and Acute hospital, Oncology and CBRN products.
• Ensure appropriate channel inventory across all brands and distributors, and oversight of analytics to provide forecasts and metrics to upper management.
• Ensure effective problem solving of issues within the distribution channel and customers including deductions, chargebacks, returns, mis-shipments, damages, re-negotiations, accounts receivables and risk mitigation strategies.
• Oversee processes to ensure timely response to customers inquiries, order requests and triaging to appropriate internal personal to ensure customer needs are fully met.
• Monitor all Channel Partner Distribution Services Agreements to ensure compliance and adherence to all terms, conditions, fees and renewal dates.  Perform regular business reviews with all channel partners, including all performance analytics, hot topic issue management and all meeting follow-ups.  Ensure ongoing training with Channel partner customer service team to ensure partner teams effectively respond to customer calls, inquiries and order requirements.
• Oversight of a