Member Services Associate

Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? Join our team today as a Member Services Associate and be a POSITIVE CHANGE MAKER in your community!

The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities. Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends.

Responsibilities:

• Create welcoming environment and build genuine relationships
• Answer phones, complete program registrations, membership sales and proficiently perform all membership functions in the membership software system.
• Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members.
• Strong organizational, computer, communication and interpersonal skills desired.
• The ability and willingness to learn, multi-task with good problem solving skills, along with excellent
• customer service/sales skills are essential.

Position Requirement

• High school diploma or equivalent,
• Preferred minimum Age 21+

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.