Implementation Delivery Lead

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

Fundamental Components:

• bswift Technical and subject matter expert in key meetings including Implementation status meetings and other meetings during the implementation process with clients
• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
• Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
• Research and recommend system enhancements based upon client needs (assist in the development specifications with bswift Product Managers and Developers)
• Work closely with other teams within the organization to ensure that all services are delivered in a timely and effective manner
• Keeping up to date with industry trends and developments and making recommendations for changes to the company’s client service approach as needed
• Proactively identifying project risks and alerting Implementation lead
• Own multiple areas of an implementation including but not limited to:
o System configuration/testing/auditing
o COBRA/Direct Bill set up management
o Communications
o Vendor Integrations
o Data conversion
o Payroll
• Coach Implementation Analysts on their deliverables
• Researching, resolving, and replying to client inquiries regarding system or process gaps

BACKGROUND/EXPERIENCE:
• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare industry)
• Advanced proficiency in MS Excel (VLOOKUPs, Pivot tables, providing data summaries) and working knowledge of other MS Office products
• Strong communication skills, both written and verbal
• Proven track record of developing and maintaining strong relationships with clients and brokers
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently as well as part of a team
• Strong problem-solving skills
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork and providing excellent client service
• Willingness to travel as needed
•Bachelor's degree in business administration or related field or equivalent experience

 

 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.