Manager FOH, CityWalk Food Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Front of House (FOH) Manager will be responsible for directing, managing and successfully opening and operating a high volume branded concept on City Walk. As FOH Manager, the position will be a primary “go-to” for the FOH team and will be responsible for the functions and flow of the front of the house.

The FOH Manager is responsible for insuring that customer service meets the standard of excellence at all times. While this position will report to the General Manager, this position is responsible for setting the expectation for all FOH team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.

Essential Functions

• Drive operating profit goals and sales
• Optimize profits by controlling food, beverage and labor costs.
• Consistently achieve operational excellence
• Develop and retain exceptional talent
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment
• Partner with Human Resources to train and develop restaurant leaders at every level
• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor
• Communicate restaurant results to General Manger with recommendations for improvement
• Ensure high Team Member and Guest Engagement
• Promote company's mission and values
• Ensure company policy and brand standards are followed
• Optimize profits by controlling food, beverage and labor costs
• Prepare and present hourly team member reviews
• Complete all tasks assigned by General Manager on time

Responsibilities include:

• Create and execute plans for department sales, profit and team development
• Organize marketing activities and promotional events
• Maintain high standards of quality control, hygiene, and health and safety
• Hire and train FOH team and cross-train as necessary  
• Maintain inventory levels and conduct full inventories  
• Assist the Kitchen Manager with menu changes and adjustments 
• Respond personally to guest questions and complaints
• Chemical safety comprehension
• Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitability
• Exceed annual operating profit targets

Qualifications

• Bachelor's degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience
• Minimum of 4 years of management experience in high quality chain or independent restaurant group
• Thorough knowledge of MS Excel, Word, PowerPoint and POS systems
• Ability to work rotating schedules, holidays, weekends and nights

Desired Characteristics

• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines
• Strong professional presence
• Excellent verbal and written communication, i