Director, Operations & Strategic Alignment, epocrates

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Director, Operations & Strategic Alignment, epocrates

We are seeking an experienced and dynamic Head of Operations and Strategic Alignment to lead our operational excellence team and ensure strategic alignment across the functional areas of epocrates. This Director role will be pivotal in driving operational excellence throughout the Software Development Life Cycle (SDLC) while working closely with functional leaders to ensure alignment on business goals and outcomes. The ideal candidate will be an experienced leader with a deep understanding of both operational and strategic execution in a fast-paced, growth-driven environment.

The epocrates Product and Team:

epocrates is a free clinical reference app and website used by over 1M doctors and health care providers annually to make the best patient care decisions about medication and treatment. With the epocrates+ paid offering, subscribers can access additional premium clinical content for a monthly or annual fee. 
 
Our multi-disciplinary team of SMEs -- front and backend engineers, product management veterans, medical doctors, PharmDs, visual designers, UX researchers, data experts, and more -- work together to create a product for health care providers that enables them to deliver the best possible care to their patients while saving valuable time. 

Job Responsibilities:

Lead the team

• Oversee the operational excellence team, ensuring smooth execution of projects across all phases of the SDLC, from opportunity through delivery and post-launch.

• Mentor, train, and develop the team to ensure consistent execution and high performance

Strategic Alignment and Coordination:

• Collaborate closely with functional leaders across Product, Engineering, Sales, Marketing, and Operations to ensure strategic alignment on business outcomes.

• Ensure communication between the R&D team and the business is clear and current (up to date).

• Develop and manage a consolidated view of all the R&D owned initiatives on epocrates’ roadmap

• Be responsible for regular reporting of R&D progress to leadership team and other cross-functional forums.

• Help drive stronger cross-functional collaboration between R&D and other functions through active identification and management of critical dependencies.

• Act as the key operational liaison between the Product and Technology teams and the executive leadership, ensuring that key business objectives are clearly defined and communicated.

• Where necessary, lead cross-functional meetings to monitor progress, resolve issues, and ensure that projects are aligned with company goals and priorities

Operational Excellence:

• Oversee the creation and maintenance of dashboards and other reporting tools to provide visibility into project health, timelines, and risks.

• Identify opportunities for process improvements and implement solutions to increase productivity, reduce waste, and optimize team performance.

• Connect and influence with customer support to ensure a strong feedback loop to teams and zones

Risk Management and Problem Resolution:

• Work with zone leads to proactively identify potential risks or roadblocks in project timelines, scope, or resources, and collaborate with teams to resolve issues.

• Manage escalation processes for high-priority issues and ensure timely resolution to minimize project delays.

Continuous Improvement:

• Stay up to date with industry trends, tools, and best practices to ensure the team remains at the forefront of operational excellence and strategic alignment

Typical Qualifications:

• 8+ years of experience in operations, project management, or strategic leadership within a product and technology environment.

• Strong background in managing cross-functional teams and working with executive leadership to drive business outcomes.

• Expertise in leading projects across the SDLC, with a proven track record of delivering complex technology initiatives on time and within scope.

• Strong leadership and team management skills, with a focus on mentoring and developing talent.

• Excellent communication and interpersonal skills, with the ability to collaborate with senior leaders and cross-functional teams.

• Proven ability to align project goals with business objectives and drive operational efficiency.

• Strong analytical and problem-