Staff Software Engineer - SRE Performance Test Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 
• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Full Stack Developer supporting application availability, stability and resilience
• Design and Promote AIOps methodology across E2E cloud and Kubernetes platforms using ServiceNow.
• Lead monitoring, instrumentation and logging strategy and implementation of cloud and distributed systems.
• Developing software and scripts to automate operational tasks, reduce manual effort, and improve the reliability and efficiency of systems. 
• Lead and manage Observability applications and infrastructure utilizing Splunk, Grafana, Prometheus, Open Telemetry, Elastic Search, Open Search, Cloudwatch.
• Partner with development teams to design monitoring solutions to create development, non-production, and production environments.
• Ensure systems are secure against cybersecurity threats by continuously applying new hotfixes and OS patches.
• Monitor system performance, identify issues, and implement solutions to improve reliability and efficiency.
• Perform root cause analysis for production errors and implement preventive measures.
• Create and maintain documentation for infrastructure, processes, and procedures.
• Provide support and troubleshooting for infrastructure and deployment issues.
• Coach and mentor junior resources with AI, Automation and monitoring tools

The Skills You Bring:

• Responding to and resolving production incidents, performing root cause analysis, and conducting blameless post-mortems to prevent future issues. 
• Setting up and maintaining monitoring tools to track system performance, detect issues early, and configure alerts for critical events. 
• Analyzing usage patterns and future demand to ensure the infrastructure has the necessary capacity to meet business needs. 
• Working closely with development and operations teams to build reliable services from the ground up and ensure operational excellence is a shared goal. 
• Setting up and maintaining monitoring tools to track system performance, detect issues early, and configure alerts for critical events. 
• Analyzing usage patterns and future demand to ensure the infrastructure has the necessary capacity to meet business needs. 
• Improving system performance, efficiency, and scal