Staff Technical Writer – Infinia AI Platform

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

  

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

  

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

  

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

  

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

  

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

Job Description

As a Technical Writer supporting AI and platform products, you will play a critical role in translating complex, cutting-edge technologies into clear, compelling, and actionable content for both technical and executive audiences.

 

You’ll work closely with leaders in AI Application Development, Insight-Centric UX, Data Platform, and Engineering Support to craft technical documentation, customer-facing guides, internal strategy memos, and enablement materials that drive clarity, alignment, and impact across the organization.

 

This is not just about writing documentation — it’s about turning innovation into understanding. Your audience includes everyone from engineers and researchers to executives and Fortune 500 customers.

Key Responsibilities

Technical Communication & Documentation

• Write clear, concise, and technically accurate documents across a range of formats: white papers, solution briefs, runbooks, API references, architecture diagrams, product walkthroughs, RCA reports, and more.
• Document advanced AI/ML architectures, agent-based user experiences, and complex support escalation workflows.
• Partner with Engineering and Product teams to understand and communicate the “why” and “how” behind product decisions and system behavior.

Cross-Functional Collaboration

• Embed with teams across AI, infrastructure, support, and design to gather technical insights and ensure content accuracy.
• Help standardize language and messaging across cross-functional groups to improve knowledge flow and communication efficiency.
• Assist with the development of internal wikis, knowledge bases, and onboarding materials for both technical and non-technical stakeholders.

AI-Aware Authoring

• Leverage AI tools (e.g., LLMs, summarizers, prompt optimizers, diagram generators) to accelerate drafting, formatting, and validation.
• Help define prompt libraries and documentation around agent behavior, user queries, and explainability features.
• Collaborate on content for AI-driven interfaces — including tooltips, agent responses, and guided interaction flows.

Required Qualifications

• 5+ years in technical writing, product documentation, or technical communication for enterprise software, AI systems, or infrastructure platforms.
• Ability to distill complex systems (distributed storage, ML pipelines, LLM agents, etc.) into readable and structured content.
• Experience collaborating directly with engineering, product, and design leadership on high-impact strategic initiatives.
• Exceptional written English and storytelling skills, including visual structuring (tables, diagrams, workflows).
• Comfortable using and documenting AI/ML technologies, cloud-native architectures, and developer-facing APIs or SDKs.

 Preferred Qualifications