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Exemption Status:

Exempt

Hiring Range:

$75,108.80 - $141,980.80

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - No Holidays Required, Monday through Friday, On Call - Required

Scheduled Hours:

8:30am-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

71000 - 0523 PACT 3

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position plays a key supportive role in the daily operations and clinical management of behavioral health programs. Working under the direction of the Program Director, this role ensures the smooth implementation of program services, operational workflows, and quality monitoring. Contributes to financial oversight, staff support, and compliance activities while fostering a client-centered and performance-driven culture.

I. Major Responsibilities:
1.    Supports all aspects of program functioning and management at the direction of the Program Director.
2.    Implements and monitors systems that support financial health, including budgeting and billing practices.
3.    Assists in day-to-day clinical operations, including service delivery coordination and quality assurance.
4.    Ensures program model of care is implemented consistently 
5.    Collaborates with Program Director and supervisors on program improvement initiatives.
6.    Participates in and provides staff development and onboarding activities.
7.    Assists with preparing reports, audits, and regulatory documentation as required.
8.    Promotes positive internal communication and a culture of accountability.
9.    Completes required documentation, activities, and fulfills requirements for grants, contracts, and projects as assigned.  Liaises with relevant stakeholders.
10.    Provides after-hours and on-call support to program as assigned.
11.    Provides clinical consultation and support to staff.
12.    Provides crisis intervention as needed.
13.    Provides individual and group supervision to program staff as required.
14.    Under the direction of the Program Director, and consistent with agency practice, provides direct clinical services to clients through a small, secondary caseload.

Standard Management Level Responsibilities:
1.    Directs and supervises assigned personnel including completing performance evaluations, scheduling, orientation, professional development, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities. 
2.    Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met. 
3.    Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. 
4.    Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with agency and system