Senior Activations Analyst (Sr Service Delivery Engineer)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

The GDS Air Activations team is responsible for connecting new customers to the Sabre GDS, implementing new connectivity products for existing customers, and migrating connectivity when customers change CRS providers.

Role and Responsibilities:

• Activation Analysts are responsible for activation of various products, enhancement implementations if required and responding to moderately complex customer inquiries regarding company products.
• Under general direction, Senior analysts cooperate with or provide functional assistance to internal and external stakeholders (development, QA, Sales, Marketing) in identifying, evaluating and developing functionalities, product features and procedures that meet user requirements.
• Coordinate with technology vendors, Sabre, Carrier and/or Hosting System to discuss connectivity details and project timelines. Monitor project progress and may lead cross-functional teams to address business or systems issues and conduct communication between all parties involved to establish links and configuration updates for product testing and activations.
• Manage systems settings (databases) to permit product validation with Airlines and/or GDS. Analyzes problems using tools and programs to identify problem area(s) and recommend corrective action. Recommend solutions to customer application questions. Communicate with customer as resolutions and fixes are implemented.
• Support P2P/CVT validation phases using manual and automated scripts. Provide assistance to QA in creating automated test scripts and maintain scripts for manual testing. Track problems and bugs so that one time as well as recurring problems can be reported to technical teams and system owners.
• Design, create and maintain documentation for implementation process.
• Have broad functional knowledge and understand product functionality based on industry standards (EDIFACT and Teletype) and patterns of usage by travel agency subscribers and airline agents. Know the complex level anatomy of the GDS/CRS.
• Organize and conduct training to provide functional and technical assistance to less experienced analysts. May mentor junior staff.
• Manage own tasks and serve as lead conduit between developers, architects, designers and with external and internal customers.
• Work in an international and multicultural environment.

Qualifications and Education Requirements:

• 4 year degree/post 4 year degree, and typically 5 - 7 years of related experience; or an advanced degree without experience; or equivalent work experience
• A seasoned travel industry professional with a strong understanding of EDIFACT and Teletype messaging, and GDS systems (Sabre, Amadeus, Travelport)
• Demonstrates good time management, teamwork and priority setting skills
• Proficient English written and oral communication skills
• Proven analytical and troubleshooting skills

Benefits:

Flexible work arrangement

• profit from working in hybrid mode, remote or in the office

• Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Floating Holidays: use additional up to 2 days of paid time-off benefit 

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or