Partner Account Manager, Residential

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As a Partner Account Manager, you will be responsible for managing and growing relationships with top volume Residential Field Service Partners (FSPs), ensuring a best-in-class service delivery experience. You will collaborate closely with Residential Field Service Managers, Onboarding, Dispatch, Compliance, and Procurement teams to support partner performance and engagement. This role reports to the Manager, Partner Account Manager and serves as a key liaison between Omnidian and our FSP network.

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Partner Relationship Management (40%)
• Build and maintain strong, collaborative relationships with high-volume residential FSPs.
• Serve as the primary point of contact for partner escalations, communications, and alignment
• Establish structured engagement cadences (e.g., QBRs, check-ins, performance reviews)
• Support Accounts Payable processes, ensuring timely payment escalation and resolution
• Foster mutual growth through transparent and proactive communication
Performance Management & Operational Excellence (35%)
• Monitor KPIs and SLAs (volume capacity, turnaround time, dispatch-to-completion ratios)
• Deliver structured performance reporting and feedback using tools like Salesforce and Sigma
• Partner with RFSMs to address performance gaps and drive improvement plans
• Track key operational metrics (dispatch to accepted, accepted to scheduled, etc.)
• Identify trends to inform strategic partner initiatives
• Collaborate cross-functionally to drive operational efficiencies and partner satisfaction
Training & Continuous Improvement (25%)
• Identify and implement efficiency improvements to enhance Field Service Network performance.
• Gather feedback from partners to identify improvement opportunities and implementation strategies.
• Pilot new service strategies to boost partner engagement and performance.

Who You Are

• A strong relationship builder who communicates with clarity and empathy
• Skilled at balancing partner advocacy with operational performance goals
• Comfortable analyzing data and using insights to drive decisions
• Highly organized, detail-oriented, and proactive in problem-solving
• Collaborative and able to work cross-functionally 

Experience You’ll Need

• 2+ years of Solar Operations experience
• 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations
• Demonstrated experience managing external partner or vendor relationships at scale
• Strong analytical skills with ability to interpret performance metrics and KPIs
• Excellent communication, stakeholder management, and conflict resolution skills
• Intermediate Salesforce skills (reports, dashboards, workflows)

Experience That’s a Plus

• Previous experience in field service operations environments
• Exposure to partner network scaling or account segmentation strategies
• Familiarity with contract terms and operational SLAs

Logistics

• We plan to have this role start around early November
• We are unable to provide sponsorship for this role, now or in the future

Work-Life & Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help