Implementation Manager

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Manager

We are seeking an experienced Implementation Project Manager to lead the deployment and configuration of Financial and Banking Products. This role is responsible for managing full lifecycle implementations, client engagements, and cross-functional coordination to ensure successful project delivery and client satisfaction.

What you will be doing:

• Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live.

• Coordinate with internal Fiserv teams to align implementation goals with client expectations.

• Act as the primary point of contact for clients throughout the project lifecycle—from kickoff through go-live and post-implementation warranty support.

• Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions.

• Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget.

• Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria.

• Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery.

• Coordinate hosted tenant provisioning, core interface activities, and environment readiness.

• Manage system configuration and updates per client requirements.

• Conduct connectivity testing and configuration validation to ensure technical readiness for go-live.

• Provide hands-on training to client teams on system usage and configuration.

• Develop training documentation and user guides as needed.

• Maintain up-to-date project documentation, configuration logs, and implementation artifacts.

• Ensure project artifacts comply with internal and client documentation standards.

• Monitor project milestones and update schedules to reflect project progress.

• Escalate delays or roadblocks to relevant stakeholders and drive resolution.

• Continuously manage and exceed client expectations.

• Proactively identify risks, manage concerns, and ensure a high level of customer experience.

What you will need to have:

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.

• 8+ years of implementation or project management experience, in financial software.

• Strong understanding of project lifecycle methodologies (Waterfall, Agile).

• Excellent communication, stakeholder management, and problem-solving skills.

• Ability to manage multiple priorities and deliver results in a deadline-driven environment.

• Willingness to travel, as needed (5%-10%).

What would be great to have:

• 3+ years of experience in digital banking solutions

How you will work:

• This role is on-site Monday through Friday in Lincoln, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that