Project Manager, ServiceNow (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology department seeking a Project Manager, ServiceNow, to support upcoming needs with our federal customers.  Our IT Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

At ICF, we are fearless in finding new ways to solve problems, relentlessly making sure it pays off for our clients, and committed to making a positive change in the world. Join our community of management consultants, mission-driven technologists, data scientists, innovation researchers, CIO strategists, and public health researchers & evaluators to challenge the status quo. As we continue to expand our services and to support this growth, we are looking for a Project Manager, ServiceNow, to join our Digital Modernization Division. We provide technical assistance services to US Civilian Federal Agencies and their partners, such as Health and Human Services, the Food and Drug Administration, the National Institutes of Health (NIH), and the Centers for Disease Control and Prevention (CDC); at ICF, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven technologists, data scientists, innovation researchers, CIO strategists, and public health researchers & evaluators to challenge the status quo.

General Description 

This Project Manager, ServiceNow, will become a trusted advisor for clients in technology strategy, IT Engineering, Service Management, and Platform Management and participate in building POCs, prototypes and modernizing web-based applications. Guide the management of a variety of SaaS technology platforms. Work with technical leadership and other architects to develop and promote technology best practices, and standards, and collaborate with other service delivery teams. The ICF team works closely with clients and other contractors to ensure the performance and reliability of public-facing, mission-critical applications.

What you’ll be doing (Responsibilities/Day to Day):

• Develop technology strategy in close collaboration with Federal executives, business SMEs, and key stakeholders.

• Build professional trust relationships and establish personal rapport with business stakeholders to better understand their concerns and business mission.

• Lead meetings with senior client leadership and stakeholders to discover the current state, business processes, requirements, and pain points and understand aspirations, business mission, and goals.

• Develop technology presentations and communicate effectively in meetings to describe complex technology choices, trade-offs, and considerations.

• Work directly with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy to address key challenges.

• Develop governance, operating models, CONOPS, and processes to support the business mission.

• Define key considerations, evaluate new technology platforms, perform analysis of alternatives based on well-defined processes, and present findings to technical as well as non-technical audiences.

• Document as-is, and to-be architecture diagrams and business process flow and flow charts, decision trees.

• Actively participate in project discussions and team meetings (e.g., daily standups, reviews)

• Collaborate with cross-functional teams to define and prioritize development activities in ServiceNow.

• Support all aspects of the implementation including requirements, design, testing, and delivery of tracking and reporting tools.

• Work with stakeholders of IT systems and internal SMEs to define the system requirements and design approach.

• Develop an understanding of the client processes and procedures and assist with making improvements relative to technology.

• Work with a team of senior technologists to lead and manage the rapid development and implementation of prototypes and proofs-of-concept utilizing a variety of technologies.

• Understand and identify requirements by establishing personal rapport with clients and with other persons in a position to understand service requirements.

• Document project plans, architecture diagrams, and processes.

Basic Requirements:

• 5+ years of experience working with low-code/no-code pl