IT Support Specialist

Do you want to be part of a pioneering company in the automotive tech space, dedicated to creating a safer, more intuitive, and comfortable in-cabin experience? Then Tobii could be your next career move! We’re looking for a proactive and tech-savvy IT Support Specialist to join our IT Operations team, based in Bucharest (On-Site role). 

But first, did you know this about Tobii? 
We are the global leader in eye tracking, a position we earned through our passion for technology and our ambition to create tech for a better future. Our journey began more than 20 years ago when we delivered the world’s first remote eye tracker. Since then, we’ve been on a mission to build technology that understands human attention and intent — what we call attention computing. Headquartered in Stockholm, Sweden, Tobii covers a global market with a diverse client roster. 

Tobii Autosense 
Tobii Autosense brings the Tobii mission of harmonizing the connection between humans and machines — into the car. Our technology enables OEMs to build for tomorrow, pushing the boundaries of what’s possible, and achieve true in-cabin differentiation. 
Visit our website to learn more about Tobii. 

Being an IT Support Specialist at Tobii:

As an IT Support Specialist, you’ll be the go-to person for all things IT. You’ll ensure smooth day-to-day operations by providing  support to colleagues across the globe. From  managing user accounts to maintaining conferencing systems, you’ll play a key role in keeping our tech running seamlessly. 

This is a dynamic, people-facing role that requires strong communication skills, a passion for problem-solving, and a drive to continuously improve processes. 

Here’s what your normal day looks like: 

• Be the first point of contact for IT support via tickets, calls, chats, and walk-ins 

• Manage user accounts and onboarding/offboarding processes 

• Troubleshoot issues connected to operating systems and Microsoft 365 tools, Provision devices using Autopilot, Landscape, and JAMF 

• Maintain and support meeting room equipment 

• Visit the Brașov office as needed to deliver on-site support  

• Maintain accurate asset records 

• Monitor systems and respond to alerts to ensure performance and reliability 

• Create and maintain knowledge base articles to empower self-service 

• Continuously improve IT processes 

To succeed in this role, we would love you to have: 

• 1+ years of experience in IT support or helpdesk roles 

• Solid knowledge of Windows OS, Microsoft 365, Defender, Active Directory, and Entra ID 

• Familiarity with Linux and MacOS environments 

• Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) 

• Experience with incident, problem, and change management 

• Strong English communication skills (written and verbal) 

What you bring to the role:  

• A collaborative team player who can also work independently 

• Customer-focused with a keen eye for detail 

• Analytical, solutions-oriented, and process-driven 

• Passionate about technology and eager to learn 

• A clear and confident communicator 

Sounds like you? 

To be able to thrive and enjoy your time in this role within Tobii, we believe you are a smart thinker with an analytical mindset. You’re entrepreneurial, proactive, and thrive in environments where you help define the path forward. You’re energized by building systems and processes from scratch, not just maintaining them. You take full accountability for outcomes. 

Please note that due to the summer holiday period, response times may be longer than usual. Thank you for your understanding and patience. 

Apply already today! 

We are curious about you, so let us know about your background, experiences, and where you’re heading. Please submit your resume or LinkedIn profile through our website. And don’t wait, at Tobii we move quickly! 

Welcome to Tobii!