Student Financial Services Counselor

The hiring salary for this position is $62,400 per year. 

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!

As the benefits package at the CIA results in a significant value above the base hiring salary for this position, we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

POSITION SUMMARY

The Student Financial Services Counselor is part of a highly motivated one-stop team that provides first class student–focused support who assists and advises students and families through the financial aid, registration and payment processes. The Student Student Financial Services Counselor provides a sophisticated understanding of registration, billing and financial aid policies and procedures, as well as the ability to explain these policies and procedures to student, prospective students and their families. The Counselor uses independent analysis and analytical abilities to administer financial programs within guidelines and regulations.

ESSENTIAL RESPONSIBILITIES

• Utilizing workshops, individual appointments, web tools, email, social media and telephone to disseminate accurate and clear information while counseling, advising and directly supporting students and their families at all CIA campuses with finance and related processes.
• Maintain a current working knowledge of the financial planning processes of financial aid, billing and payment options and VA Benefits, as well as Housing, Admissions, Academic Advising and Registrar processes and how they relate to the students finances in order to fully and accurately advise them.
• Analyze student files to make an independent determination regarding eligibility for financial aid and then reviews, awards, verifies and processes financial aid paperwork, ensuring funds are awarded in accordance with Federal, State and Institutional regulations and policies.
• Independently conducts analysis on students who have had their Free Application for Federal Student Aid selected for verification, determine and request additional information as needed, submits corrections to the Department of Education (DOE), evaluates eligibility and changes awards if needed.
• Support the maintenance of the knowledge management protocols for Student Financial Planning, ensuring that information is efficiently communicated within the department, to all applicable stakeholders and to students / families. Assists with the development of FAQ's and knowledge databases as required. Presents at and participates in team meetings and student forums as required to disseminate information.
• Assist students and families in developing a financial plan to cover any unmet financial need and meet payment deadlines.
• Process, post and reconcile student payments and deposits daily in the college's student administrative software.
• Read, interpret, and apply federal and state regulations and school policies as they relate to student finance, ensures compliance and deadlines are met.
• Collaborate with other offices and departments to provide appropriate resources to students, represents Student Financial Planning at various programs on and off campus, and serves on college committees as appropriate.
• Assist Associate Director and collaborates with other departments in developing strategies that support the goals and objectives of the department, division and college in enrollment, retention, student satisfaction and other related areas.
• Conduct financial aid presentations during freshman/transfer information sessions, Accepted Student Days and other admissions related events.
• Monitor students' satisfactory academic progress and adherence to academic degree programs to maintain eligibility for federal, state and institutional aid programs.
• Any and all other duties as assigned.

Other responsibilities as determined by assignments:

• Perform audits and analysis on incoming student accounts to identify students at risk of not entering on time and provide regular reports and analysis for the review of the Associate Director.
• Evaluate students who move entry dates to re-calculate budget and aid packaging in a timely manner.
• Identify students, prior to registrations and graduations, that require account review, perform the analysis of the account, determine if student is cleared or requires action, and follow up with students to ensure clearance, prior to event.
• Responsible to review, advise, monitor and maintain records of