Security Client Assurance Analyst

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What You'll Do at Jamf: 

The Security Client Assurance Analyst is responsible for developing and maintaining client trust where strong security practices are critical to Jamf’s business model. Reporting to the Director of Security Risk & Compliance, the Analyst supports the related activities and improvements as part of Jamf’s overall Security Risk & Compliance program.  

This role if offered as remote in Minneapolis, MN; Eau Claire, WI; and Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications in Minneapolis, MN; Eau Claire, WI; and Austin, TX.

  Responsibilities:

• Liaise between Jamf clients (new and existing) and internal teams such as Sales/Deal teams, product security, and Compliance to ensure timely response to information security-related client inquiries.
• Contribute to the customer assurance process for responding to questions and questionnaires from customers, potential customers, and partners regarding security and compliance.
• Collaborate with team members to complete requests as assigned from the client assurance ticketing queue.
• Review security terms in customer contracts and collaborate with security teams to ensure control requirements are implemented.
• Contribute to the maintenance of Jamf’s Trust Center to provide clients with insights into Jamf’s security. controls (e.g. encryption standards, backup and recovery, product security, security certifications, security reports, etc.).
• Collaborate with team members to maintain and leverage the SafeBase tool to complete client security questionnaires.
• Maintain Jamf’s content on the Whistic Security Platform for companies to access.
• Participate in the development of key performance indicators such as sales support questionnaires and documentation requests, security sales support engagements, security portal views, SafeBase AI completion rates, etc.
• Support the preparation of periodic reporting for Senior Management to enable strategic decisions/planning. 
• Participate in the identification and implementation of program improvement initiatives.
• Assist team members in execution of other components of the Security Risk & Compliance Program as needed (e.g. security policy management, 3rd party risk management, cyber security risk management, global security training and awareness program, security controls management).

Requirements:

• Minimum of 5 years of professional experience in a related field (e.g. IT, audit, legal) with a minimum of 1 years in security operations, governance, risk management, compliance. (Required)
• Familiarity with cybersecurity frameworks, and regulatory compliance (e.g. NIST, ISO 27001, 27701, SOC2; StateRAMP and FedRAMP a plus) (Preferred)
• Working knowledge of operating systems, networking, cloud technology, security tools
• Strong analytical and problem-solving skills
• Excellent written/verbal communication and interpersonal skills
• Ability to work collaboratively and independently, participating in multiple projects simultaneously 
• A practical mindset that can balance compliance and business needs 
• 4 Year / Bachelor's Degree in Computer Science or related field (Required)
• Actively pursuing one or more of the following: 
  • CGRC, CISA, CISSP, CISM, CompTIA Security+
  • Amazon Web Services (AWS) experience 
  • Knowledge or security training from ISACA 
• A combination of relevant experience and education may be considered

 

SECURITY AND PRIVACY REQUIREMENTS 

• Participation in ongoing security training is mandatory.  
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.  
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

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