Client Support Specialist I

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Client Support Specialist you are responsible for enhancing the Customer experience and delivering world-class Customer support. In this role you will work directly with assigned Customers, distributors, marketing, planning and logistics to optimize sales efficiencies of the end-to-end order cycle process. Using detailed coordination and communication, you will serve as the primary liaison for order management, product information, returns, logistics and planning and Customer requests.

 

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week.

What You'll do as a Client Support Specialist

• Retrieve and/or complete quotes for Customers to facilitate the order process
• Process purchase orders using the order management system (Oracle). These activities include order entry and resolving PO issues working directly with Customer and internal departments. Ensure compliance to all pertinent corporate rules and external regulations which can include validating required certifications.
• Ensure high quality Customer experience through accurate communication and timely response via all communication platforms.
• Collaborate with Supply Chain and/or Logistics to assure needed products/parts are manufactured, shipped, and delivered per Customer’s needs.  When shipping or availability delays occur, communicate effectively with Customer, Sales and/or Service key updates and information.
• Provide a high level of detailed management of RMAs (Return Material Authorization) assuring that returns are not only processed in a timely manner, but followed through the entire process, from pick up to delivery into a STERIS site and closure in Oracle. Each Client Support Specialist is empowered to correct or satisfy Customer concerns.
• Maintain and manage backlogs, assuring ship dates are being met, order holds are released, and backorders are communicated to Customer.
• Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
• Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma/GED
• Minimum 8 years of relevant experience
• Strong computer skills (Word, Excel, PowerPoint, Oulook)

 

Preferred:

• Bachelor’s Degree and 2+ years’ relevant experience

 

Other:

• Strong communication, organizational and analytical skills
• Ability to interact with all levels of employees and clients
• Time management skills with ability to take a proactive approach, multitask, establish priorities and deliver within deadlines

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

 

Here is just a brief overview of what we offer:

 

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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Pay range for this opportunity is $39,250.00 - $49,500.00 This position is eligible for bonus participation.

 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

 

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: STERIS Benefits

 

Open until position is filled.

 

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and