Network Engineer I - OSC (1st Shift)

The Network Engineer I-OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is for 1st Shift: 8a - 5p; and can include 1 weekend day, per week. Example schedules include Sunday - Thursday or Tuesday - Saturday.

RESPONSIBILITIES, other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

• Manage your assigned tickets to ensure SLA compliance and customer satisfaction

• Deliver customer-focused support through phone calls and ticket-based communications

• Troubleshoot network port, HSRP and OSPF configuration issues

• Conduct firewall rule changes and understand prefix and access lists

• Read and comprehend traceroutes

• Monitor alerts on alert board and conduct basic troubleshooting

• Create A, C, and MX records using basic knowledge of DNS

• Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2

• Triage and escalate tickets according to QTS policy

• Oversee new and existing equipment, hardware, and software upgrades

• Administer all network equipment – switches, routers, firewalls, and associated software.

BASIC QUALIFICATIONS

• BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience

• Three or more years of progressive IT engineering experience

• Proficiency in configuring and troubleshooting Cisco routers and switches.

• Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.

• Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork abilities.

• Solid understanding of security and network/distributed computing concepts

• General experience with DDOS and traffic mitigation techniques

• Working knowledge of networking technologies, concepts, and industry trends

• Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution

• Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware

• Familiarity with network monitoring and analysis tools.

• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• Two or more years of experience with a service provider, preferably in a Data Center environment.

• Experience working in a NOC environment

• Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)

• Familiarity with NSX virtual networking

• Familiar with Juniper network devices with ability to navigate Junos

• Knowledge of ITIL

• Familiarity with ServiceNow

• Working knowledge of BGP and OSPF

• Proficient with IP subnetting

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively with clients, vendors, and colleagues

•  Orderly documentation, time management, and planning skills

• Excellent written and oral communication, problem solving, and process management skills

• Ability to work well within a team environment in a matrixed organization

• Strong customer relations skills

• Ability to learn and apply new technology and methodologies in a distributed environment

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assista