Business Analyst - Microsoft Dynamics (Remote)

The Senior Business Analyst will join our Corporate Technology department, and be responsible for examining, evaluating, and enhancing an organization's business processes to achieve greater efficiency, productivity, and effectiveness. This role involves collaborating with various stakeholders to identify areas of improvement and implementing process optimization strategies.

Essential Duties & Responsibilities

Process Analysis:

• Analyze existing business processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Document and create detailed process maps, flowcharts, and diagrams to visualize current processes.

Process Improvement:

• Collaborate with cross-functional teams to design and implement process improvements.
• Recommend changes that streamline operations, reduce costs, and enhance the quality of services or products.

Data Collection and Analysis:

• Collect and analyze data related to key performance indicators (KPIs) and process metrics.
• Identify trends and insights to support data-driven decision-making.

Requirements Gathering:

• Elicit and document requirements from stakeholders to ensure that process improvements align with business goals and objectives.
• Facilitate workshops and interviews to gather insights and feedback.

Technology Integration:

• Evaluate and recommend technology solutions and tools that can enhance process automation and efficiency.
• Assist in the integration of software or systems to support optimized processes.

Change Management:

• Support Change Manager to develop and execute change management plans to ensure a smooth transition to new processes.
• When requested, provide training and support to employees affected by process changes.

Documentation and Reporting:

• Maintain documentation of updated processes, procedures, and guidelines.
• Generate and distribute reports on process performance and improvement initiatives.

Testing/Quality Assurance:

• Document and create detailed user acceptance testing plan; Capture test results and confirm business requirements have been met.
• Implement quality assurance measures to ensure that process changes meet the desired objectives and deliver value.

Qualifications

• Proven experience in business process analysis and improvement.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping and analysis tools (e.g., BPMN, Six Sigma).
• Knowledge of project management methodologies.
• Familiarity with process modeling and automation software.

Skills:

• Strong data analysis skills, including proficiency in data visualization and analysis tools.
• Proficiency in process modeling and diagramming software (e.g., Visio, Lucidchart).
• Project management skills to plan and execute process improvement initiatives.
• Excellent stakeholder management and collaboration skills.
• Critical thinking and the ability to identify and prioritize improvement opportunities.
• Change management and training abilities to drive process adoption.
• Strong attention to detail and documentation skills.

Required Experience 

• 15+ years experience
• Experience with Microsoft Dynamics and Oracle, Azure DevOps a plus

Education 

Bachelor's degree in Business, Management, Information Technology, or a related field.

Licenses/Registrations 

Relevant certifications (e.g., Lean Six Sigma, Business Process Management) are a plus.

Compensation

The approximate compensation range for this position is $93,000 to $147,000.  This compensation range is a good faith estimate for the position at the time of posting.  Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

ABOUT US 

Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity. 
 
Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from ro