IT - Sr. Director-Patient Solutions

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW

The Head of Patient Solutions is responsible for defining and executing the strategy that simplifies how patients discover, access, and engage with LifeStance services. Product leader will oversee a cross-functional portfolio that bridges Product, Design, Operations, and Technology, ensuring that patient-facing systems and workflows work together cohesively.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

COMPENSATION: $200,000 - $230,000/annually in addition to a competitive bonus plan

KEY RESPONSIBILITIES

• Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products. Including the following areas of focus:

  • Access & Scheduling: Online scheduling, appointment availability optimization, and referral intake.

  • Digital Engagement: Patient portal, mobile experience, and communications (SMS/email reminders, telehealth links).

  • Intake & Onboarding: Streamlined digital forms, pre-visit workflows, and consent management.

  • Billing & Payments: Transparent patient billing experiences and digital payment options.

  • Experience & Feedback: Measurement of NPS, satisfaction, and digital adoption to drive continuous improvement.

• Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing.

• Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion.

• Champion accessibility and equity in care delivery through digital and operational design.

• Build and mentor a team focused on patient experience analytics, UX research, and digital enablement.

• Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items.

• Act as one of the key product evangelists as the organization matures it’s SDLC and product development practices.

• Establish governance for patient-facing technology prioritization, with a balance of quick wins and strategic investments.

REQUIREMENTS

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

PREFERRED SKILLS AND KNOWLEDGE

• Experience: 10+ years of leadership in healthcare operations, digital experience, or patient access/product roles, ideally within behavioral health or multi-site provider organizations.

• Direct experience in leading full cycle product development from idea to production release and management.

• Experience in building and scaling high-performance product teams within a large healthcare o