Manager of Technical Services

About This Role

Additional Information 

• Job Description Summary 

Job Description Summary 

CAE, one of the largest business aviation training companies, is looking for a Manager-Technical Services in our largest training center in Dallas, Texas. 

• Job Description 

Job Description 

Leads the activities of a technical team. Ensures that all available manpower is used effectively and efficiently. Identifies, tracks and reports on recurring and potential system problems and confer with technical experts and colleagues to formulate plans to solve problems, to maintain systems at peak performance to support internal and external customers during testing, maintenance and repair. Monitors program execution deliverables and coordinate actions ensuring compliance/alignment with corporate policy, provincial legislation. 

Essential Job Functions 

• Responsible for the installation, modification, maintenance, and regulatory compliance of all site flight training devices. 

• Manages and ensures the training readiness of all simulators as required. 

• Manages overall technical staff guidance, direction, and leadership to ensure that equipment reliability remains at peak performance in support of internal and external clients.  

• Leads the technical operations by planning directing and organizing the technical activities and successfully meeting key operational metrics to ensure CAE’s goals and objectives are met. 

• Manages resources and costs effectively to meet technical budget objectives. 

• Responsible for improvement of processes to improve technical operations and quality of training devices by contributing to standardization efforts and by improving responsiveness and efficiency. 

• Manages simulator discrepancies and ensures the discrepancies are accurately prioritized and corrected in a timely manner.  

• Manages training restrictions on the simulators and ensures necessary resources are available to correct the discrepancies. 

• Manages recruiting, hiring, and developing sufficient staff to achieve accountabilities and deliver professional technical services. 

• Foster a positive environment that values open communication, trust, and personal accountability. 

Knowledge, Skills, and Abilities 

• Must be able to work in a culturally diverse group. 

• Demonstrated ability to be adaptable and flexible with capacity to accept change. 

• Must possess excellent interpersonal and communication skills. 

• Strong listening skills 

• Direct management experience in setting and evaluating performance measures for employees to drive business results. 

• Demonstrate about integrity and discretion in handling sensitive/confidential information 

• Demonstrate integrity and discretion in handling sensitive/confidential information