Director, Outpatient Services

Job Description:

Job Title: Director of Outpatient Services
Location: Independence, MO
Department: Burrell Behavioral Health - Outpatient Services
Employment Type: Full Time
Shift: Monday - Friday
 

Job Summary:

Are you an experienced leader passionate about driving excellence in outpatient services? Do you have a commitment to supporting teams and achieving strategic goals? Join Burrell Behavioral Health as a Director of Outpatient Services!
 

In this role, you will supervise a regional team of Administrative Supervisors, Program Coordinators, and Clinical Providers to ensure optimal team performance and program operations. Your responsibilities will include overseeing hiring, performance improvement, and budgeting while fostering a collaborative environment. Pending approval from the system’s Licensure Committee, the position may also include the ability to provide clinical supervision for individuals in training.

Position Perks & Benefits:

• 29 Days of PTO

• Competitive Pay

• Eligibility for HRSA Loan Repayment *eligibility requirements

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

Key Responsibilities:

• Supervise and lead a team of Administrative Supervisors, Program Coordinators, and Clinical Providers to achieve departmental and individual goals.

• Oversee hiring, privileging, performance improvement, and evaluation of direct reports.

• Participate in preparing and monitoring budgets for areas of responsibility.

• Review and revise standard operating procedures in alignment with accrediting bodies and organizational guidelines.

• Coordinate the annual review of staff job descriptions.

• Contribute to and monitor progress on department strategic goals, including reporting to executive leadership or the board.

• Ensure adherence to productivity expectations, including direct client care and appointment coordination.

• Maintain accurate and timely client documentation aligned with best practices.

• Participate in emergency services and crisis response as needed.

• Serve as a resource for community referrals and maintain knowledge of local resources.

• Participate in peer review, staff development activities, and departmental meetings.

• Support Quality Assurance, Compliance, and Revenue Cycle procedures.

• Present educational materials to promote mental health awareness in public forums.

• Contribute to program evaluation, grant applications, and contract maintenance as requested.

• Complete all required training and participate in self and staff evaluations.
   

Education and/or Experience Qualifications:

• Master’s degree in Social Work, Psychology, Counseling, or related field.

• State licensure as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist (LP).

• At least 2 years of relevant experience.

• Leadership and/or supervisory experience preferred.
   

Additional Qualifications:

• Strong written and verbal communication skills, including the ability to write reports and correspondence effectively.

• Proficiency in basic mathematical calculations.

• Logical reasoning skills for solving problems and following instructions.

• Ability to motivate and lead teams, manage change, and handle sensitive situations with discretion.
   

Supervisory Responsibilities:

• Communicate strategic direction and engage team members in achieving goals.

• Provide leadership and guidance across all departmental functions.

• Monitor and support the development and execution of strategic objectives.

• Address team member challenges with respect and professional discretion.

• Champion organizational change and manage the implementation of new initiatives.
   

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by shar