Supv, Reimbursement Services

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role:

The Supv, Reimbursement Services is responsible for supervising 10+ direct reports in the reimbursement services department whose main functions include eligibility and benefit verification, documentation collection and review, prior authorization and reauthorization submissions, letter or agreement payment negotiations, and processing payer decisions for Baxter’s Respiratory Health home care portfolio.

The Supervisor will also manage workload review and allocation, hiring, performance management, coaching and mentoring, meeting regularly with team to troubleshoot and develop new processes. Must be able to communicate, motivate, and lead change within their team.

What you'll be doing:

• Collaborate with peer reimbursement services department supervisors to foster a unified and consistent approach for the entire team (30-38 team members).
• Supervisory duties to include hiring, onboarding, termination, compensation, disciplinary actions, training, employee development and performance management.
• Monitor and maintain team workflows, adherence to stand of work policies, and ensuring quality objectives, service level agreements, and work deadlines are being met.
• Participate in creating, improving, and maintaining department processes and procedures.
• Set goals for performance in ways that are consistent with the organization’s strategy and vision.
• Motivate, lead, encourage, and inspire team to pivot and adapt to meet organizational monthly/quarterly/yearly revenue goals.
• Evaluate team effectiveness and individual productivity measured against established performance standards.
• Provide training and mentoring, answer questions, and provide support to all team members.
• Assist staff in career development, and drive team to achieve common goals.
• Support and ensure implementation of team decisions.
• Maintain daily, positive communication within the team and across other departments.
• Identify payer trends, establish strategies to overcome reimbursement challenges, and communicate payer updates to leadership team.
• Analyze payment history and trends to provide direction and coaching for team members to effectively negotiate payment rates with payers.
• Provide superior customer experience by leveraging ability to discuss payer policies, coverage criteria, benefit limitation, potential cost, and any pertinent product information with patients and healthcare teams.
• Understand and adhere to all policies for Baxter and 3rd party payers to ensure the highest standard of quality and compliance.
• Perform other duties and responsibilities as assigned.          

What you'll bring:

• Bachelor’s degree or higher preferred
• 3+ years industry experience, durable medical equipment, medical documentation, prior authorization, third-party reimbursement preferred
• 2+ years supervisory or leadership experience required
• Exceptional written, verbal, and interpersonal communication skills
• Detail oriented and ability to multi-task
• Strong critical thinking and problem-solving skills
• Possess ability to manage time and prioritize critical deadlines
• Proficiency in Microsoft Office Software
• Knowledge of federal, state, and local regulations, guidelines, and standards, including a working knowledge of HIPAA rules and regulations
• Experience with Power BI a benefit

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated b