Director Outbound Product Manager - Field Service Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to: GM, Field Service Management

Company:

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance expert, or anything in between, our roles aim to provide each person with meaningful impact and plenty of room to grow.

The Team:

The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive strong customer loyalty. Our products—Customer Service Management, Sales and Order Management, and Field Service Management—along with industry-verticalized solutions, can deliver omnichannel customer engagement and operations. These offerings unite front, middle, and back-office teams to sell, fulfill, and service through a single AI-powered platform.

The Role:

Outbound Product Managers are essential to scaling our business as one of the fastest-growing units at ServiceNow. They combine a deep understanding of product capabilities and market dynamics with a passion for influencing the roadmap and helping our GTM, partner, and customer ecosystems understand the value we deliver.

What You Get to Do in This Role:

• Create high-quality enablement content that communicates the value of product innovations within our Field Service Management product.
• Develop a deep understanding of customer use cases and success outcomes, and document them to influence product roadmaps.
• Develop best-practice assets, including early product demos, to drive product adoption by customers and partners.
• Become a trusted resource to promote the Field Service Management product vision with industry influencers, strategic partners, and other stakeholders.
• Collaborate closely with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, go-to-market plans, and customer adoption initiatives.
• Manage fellow Outbound Product Managers and cross-functional teams to achieve shared goals.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of Product Management or related experience
• 10+ years of experience in the Field Service Management domain 
• Excellent written and oral communication skills
• Strong bias toward action, hands-on with product, and a sense of urgency to succeed in the market
• Outstanding interpersonal and leadership skills to work effectively with customers, executives, colleagues, cross-functional teams, and external partners

Preferred

• Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture (a plus)

 #ProductJobs 

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location where the role is located, and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of