Director of Onboarding, Knowledge & Learning

ADP is hiring a Director of Onboarding, Knowledge & Learning.

• Are you passionate about transforming how organizations enable talent, accelerate readiness, and build expertise at scale?
• Do you thrive at the intersection of onboarding, knowledge management, coaching, and continuous learning?

Well, this may be the role for you.

 

As Director of Onboarding, Knowledge & Learning, you will lead the strategy, integration, and execution of a unified internal talent readiness ecosystem across ADP Comprehensive Services. This includes onboarding, coaching, continuous learning, and knowledge management—ensuring associates can perform, grow, and adapt in a rapidly evolving environment.

 

You will play a critical role in shaping how ADP enables our talent at scale—accelerating readiness, strengthening expertise, and building a knowledge foundation that supports AI-driven tools, automation, and future innovation.

 

As a leader-of-leaders, you will oversee approximately 3 direct people leaders and 4 individual contributors, leading a broader organization of 30+ associates across onboarding operations, coaching, and knowledge management. You will be accountable for building a high-performing, aligned organization with clear ownership, strong accountability, and measurable outcomes.

This is a unique opportunity to architect how ADP enables its people for the future—shaping how knowledge is created, how associates grow, and how we prepare for an increasingly AI-driven world—while redefining how the organization learns, grows, and performs.

 

Like what you see? Apply now!

Learn more about ADP at jobs.adp.com

 

What you’ll do:

Here’s what you can expect on a typical day:

 

Internal Talent Readiness Strategy & Ownership

• Define and execute a unified vision that integrates associate onboarding, coaching, upskilling, knowledge management, and career progression.
• Build scalable, seamless learning journeys across Implementation, Service, and Success organizations for all markets.
• Ensure associates are equipped to perform, grow, and adapt in a dynamic, evolving environment.

Onboarding & Coaching Excellence

• Lead enterprise onboarding strategy, including new hire experiences, cohort models, and readiness programs.
• Oversee coaching strategies for implementation and service teams to drive measurable performance improvement.
• Deliver consistency, quality, and impact across the associate lifecycle.

Continuous Learning & Career Growth

• Design and scale ongoing development programs that support proficiency advancement and career mobility.
• Lead initiatives such as mentorship programs, leadership development, and progression experiences (e.g., “Level Up” programs).
• Champion a culture rooted in accountability, resilience, and connection.

Knowledge Strategy & AI Readiness

• Own the enterprise knowledge management strategy, including governance, content quality, and accessibility.
• Build and transition to a centralized, scalable knowledge ecosystem supporting consistency and efficiency.
• Develop the structured knowledge foundation required to power AI tools, automation, and intelligent workflows.
• Manage The Bridge for Comprehensive Services clients to access knowledge from one another.

Product Adoption & Enablement

• Drive associate readiness and adoption for new tools, platforms, and processes.
• Partner closely with Enterprise Learning and cross-functional teams to align enablement strategies with business priorities.

Operational Excellence & Insights

• Oversee onboarding operations, including cohort planning, provisioning, and enablement infrastructure.
• Leverage data, analytics, and insights to continuously improve learning effectiveness and business outcomes.
• Align talent readiness strategies directly to client impact and organizational performance.

People & Organizational Leadership

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