Promotive Only - Senior Airport Communications Dispatcher (9203) Citywide (165049)

Company Description

FOR CURRENT CITY EMPLOYEES ONLY. This is a Promotional Only position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current permanent civil service employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College who are working in class 9202.

• Application Opening: Wednesday, April 29, 2026
   
• Application Deadline: Apply immediately. Application filing will be open at least until Wednesday, May 13, 2026 5:00pm (PDT) and will close any time thereafter.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Job Description

Under direction, the Senior Airport Communications Dispatcher directs the work of a group of employees on an assigned shift engaged in the dispatching of public safety personnel and equipment and in public address paging and information.

1. Supervises Communications Dispatchers engaged in public safety communication and dispatch services; acts as shift supervisor, responsible for all activities of the Communications Center during their assigned shift.

2. Monitors and reinforces compliance of Airport Communications Center policies, procedures, and federal regulations.

3. Oversees the coordinated responses of multiple emergency services and takes appropriate course of action upon receipt of reports and requests for service.

4. Oversees the communication and operation of both 911 emergency and the non-emergency telephone calls and two-way radio.

5. Trains new employees in dispatch functions; evaluates in writing, the performance of staff members, sets goals and work plans for dispatchers and makes recommendations as to additional training needs.

6. Assigns to serve as Custodian of Records and receives and processes requests for release of CAD records and audio recordings.

7. Assembles statistical data and prepares operations summaries and manuals; prepares memos and reports; conducts investigations.

Please note that incumbents in this classification may be required to perform the full range of duties as listed in the class specification.

Qualifications

Minimum Qualifications:

1. Current Permanent Civil Service City Employee in Class 9202, who passed probation.

Note: Applicants do not need to have passed probation to apply, but they must have passed probation to be hired.

AND

2. Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination).

AND

3. Experience: Two (2) years of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center;

AND

4. License and Certification: Possession and maintenance of a valid POST (Peace Officers Standards and Training) and a valid State Motor Vehicle Operator's License.

Substitution:

• Completion of a twelve (12) months program equivalent to the City and County of San Francisco's Airport Communications Dispatcher Trainee Program may substitute for one (1) year of the required work experience.

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Special Requirements:
Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Note: Applications completed imp