Assistant Operations Manager (9172) - Transit Division - SF Municipal Transportation Agency - Promotive Only (154780)

Company Description

**Job ad amended on 2/10/2025 to add information regarding the Transit Operations Training and Instruction unit in the job description.**

This is a San Francisco Municipal Transportation Agency Position-Based Test conducted in accordance with CSC Rule 411A.

⚠️In agreement with the San Francisco Municipal Executives Association (MEA), this Promotive-Only announcement is posted to transition positions in SFMTA Transit Operations from Permanent-Exempt appointments to Permanent Civil Service appointments.

This examination process is only open for SFMTA employees who are currently appointed in a Permanent-Exempt capacity in classification 9172 Manager II, MTA in the section of Transit Operations (Transit Services, Transit Management, Dispatch Operations, Transportation Management Center, or Transit Operations Training and Instruction).  More information about the Transit Operations section can be located in the job description portion of this announcement. 

If you are not an employee in this classification and section, but are interested in future Assistant Operations Manager positions, please apply to the Combined Promotive and Entrance examination located at https://careers.sf.gov/l?go=ll3QW27G. ⚠️
 

Application Opening: Monday, February 10, 2025

Deadline to Apply: Apply Immediately. Application filing may close at any time, but no sooner than 11:59 PM on Wednesday, February 12, 2025.

Recruitment ID: PBT-9172-154780

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Job Description

Under general direction of the Operations Manager of the unit, the 9172 Manager II will assist in the management of a variety of transit activities in the respective units. The eligible list resulting from this recruitment will be used to fill current and future vacancies within the Transit Operations Division.

The Transit Division of the SFMTA provides ongoing planning, operation, and maintenance of the public transportation network, connecting San Francisco communities at every step in the process. The Transit Division works collaboratively with other SFMTA Divisions and city departments to provide services to our customers by operating and maintaining an extensive network of routes and dedicated transit lanes and over 1,000 vehicles including motor coaches, trolley coaches, light rail vehicles, historic and vintage streetcars, and cable cars.

Nature of work: Work schedule varies and due to demand of the job, incumbents may be required to work rotating shifts, evenings, holidays, and weekends.

Positions can be in any of the following units within Transit Operations Department.

Transit Services: Under general direction of the Operations Manager for Transit Services, the Assistant Rail/Subway/Street Operations Manager (9172) plays a vital role in managing, planning, monitoring, and supervising day-to-day operations. This includes direct oversight of Rail/Subway/Street Operations staff. The Assistant Operations Manager will assist in developing, implementing, and maintaining policies and standard operating procedures (SOPs) to ensure smooth and effective operations.

Key responsibilities include coordinating the work activities of Transit Services staff, facilitating training, and enhancing programs or services. The Assistant Operations Manager administers and oversees the daily functions of the unit, manages complex special projects, and may substitute for other Assistant Operations Managers or act as the Operations Manager of Transit Services (9174) in their absence, performing related duties as necessary.

Additional responsibilities consist of overseeing division and agency reports, analyzing staff overtime, and preparing monthly and annual reports. The Assistant Operations Manager is tasked with gathering and analyzing information to document and evaluate processes, identifying and recommending improvements or changes, and negotiating resolutions to complex issues within transit operations. Furthermore, they are responsible for leading the implementation of division and agency goals, administering discipline, leading/participating in special projects, objectives, policies, and priorities of the unit, serving as the liaison for both internal and external stakeholders. The positi