Director of Rooms

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.


Director of Rooms

Overview:

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities:
• Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, and Guest Services.
• Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
• Analyzes service issues and identifies trends.
• Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
• Participation in weekly forecasting and scheduling activities
• Provides assistance to Director of Finance during annual budget process for the Rooms Division.
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
• Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.

Qualifications:
• Bachelor's degree or equivalency preferred
• Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
• Excellent verbal and written professional communication skills required
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training
• Must be detail-oriented and organized
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
• Must be highly service-oriented
• The ability to work a flexible schedule, including nights, weekends and holidays


Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.