General Manager

About The Brand

Flanker Kitchen + Sports Bar has a menu of elevated American favorites features knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format and on-draft cocktails, and an extensive selection of draft and bottled beers.

Complete with the latest in A/V technology and branding capabilities; Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties and more.

About The Role:

Seaport Entertainment is looking for a General Manager to be based at Flankers Kitchen + Sports Bar and Hidden Boot Saloon in Pier 17. The General Manager is responsible for overseeing and directing the seamless running of the restaurant, by providing a highly efficient and effective service and supporting the delivery of outstanding customer service. Assisting in the development and formulation of policies, procedures, and practices to support the operational needs of the restaurant.

What You Will Do

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.  

• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on the results of inventory reporting. 

• Monitor operations to ensure a consistent sequence of service is followed, and all brand standards are properly executed. 

• Ensure the proper handling, maintenance, storage, and security of all department equipment. 

• Create and develop goals and operational strategies for the operations that are aligned with the Seamark brand. Communicate the role that each employee has in their achievement and ensure accountability.  

• Monitor actual sales, revenues, and expenses to determine variances, assess goal accomplishments, and adjust strategies, and forecasts accordingly. 

• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.  

• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.  

• Train, coach, and counsel managers, supervisors, and employees to achieve their career goals and maximize their potential. 

• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.  

• Participate in and ensure pre-shifts are being conducted in the department.  

• Resolve guest complaints and implement changes to prevent future issues.  

• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.  
• Ensure all property policies and procedures are fully implemented in the department, including health and safety guidelines
• Must be able to maintain a schedule availability flexible to the business demands.   
• Performs other duties and responsibilities as required or requested 

About You:

• Minimum five (5) years multi-unit restaurant management experience. 

• Previous experience opening an up scale, full-service restaurant with a proven record of providing the highest level of guest and employee satisfaction 
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities 
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports 
• Strong analytical capabilities including budgetary and financial acumen 
• Exhibits excellent verbal and written communication skills 
• Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect 
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Self-disciplined, shows initiative, possess leadership ab