Talent Development Program Manager

As a Talent Development Program Manager supporting Talent Development, you'll lead the Employee Development strategy and drive AI literacy integration across Talent Development. In this role, you'll design and deliver Employee Development offerings that complement recurrent Leadership Development, creating learning opportunities that align with and reinforce the experiences Leaders receive. You'll also partner across the Team to embed AI literacy into classes, resources, and other Employee-facing development programs, helping Employees build the skills needed to navigate an evolving workplace.  

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.  

Responsibilities

• Manage program by ensuring the learning program’s content, audience, requirements, and budget are up to date, compliant, and operating at the lowest cost possible without sacrificing quality

• Cultivate strong relationships with the business, internal & external training partners, and SWA U Teams, understanding each role’s involvement to successfully maintain a program

• Evaluate feedback from Learners, Partners, business, and evaluations to identify and address any opportunities in the learning program

• Review, mark up, and submit content edits needs to development team, managing scope of edits with business needs

• Represent the learning program to all internal & external partners accurately and concisely

• Manage medium to large program projects with or without an assigned project manager from intake to implementation, keeping partners informed and aligned along the way

• Drive learning requests through the processes, translating needs into an actionable ask for each partner

• Manage selection process of programs as applicable

• Manage Participant experience, including coaching and creating individualized development plans to maximize cohort experience and learning as applicable

• Facilitate program modules and present engaging Participants using adult Learning methodologies or ensure delivery Team has necessary content

• Manage programs or events throughout entire cycle including communications, logistic support, speaker selection, schedule of events, etc

• May perform other duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

• Advanced knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

• Knowledge of talent management process that support program effectiveness and integration

• Intermediate knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Intermediate knowledge of Microsoft Office Teams, Word, Excel, and PowerPoint programs

• Skilled in understanding and applying information to contribute to the organization's strategic plan

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Skilled