Business Analyst (Tier 1) Systems Support (ESD CBS)

Job Overview

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.

Salary

$51,313 - $89,835

Ideal Candidate

The ideal candidate for this role is a detail-oriented and results-driven professional with a proven track record in supporting billing applications and delivering cross-functional information and technology solutions. This individual possesses strong analytical skills, with experience in evaluating data, documents, workflows, business methods, and procedures to identify and implement process improvements. They are proficient in test plan development and demonstrate introductory knowledge of SQL, including the ability to execute database queries and write reports utilizing selection statements, table joins, grouping functions, and logical filtering criteria.  This candidate brings effective communication and interpersonal skills, enabling them to influence and engage with colleagues across various departments. They are capable of building constructive relationships at all levels of the organization and with external stakeholders. Their business analyst experience includes full project life cycle involvement, from initial business case development through final implementation and ongoing operational support.  Furthermore, they exhibit a proactive approach to cross-departmental collaboration and are adept at working with external technology vendors to analyze, develop, and prioritize solutions that align with both project goals and County-specific requirements. This candidate is a strategic thinker with a comprehensive understanding of the business environments they support, committed to driving innovation and efficiency through technology and data-driven decision-making. 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 1

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Plans study of work systems, processes, problems and procedures, such as organizational change, communications, information flow, integrated service delivery/production methods, inventory control, or cost analysis.
• Gathers and organizes information on problems, systems, processes or procedures, including present operating procedures.
• Selects the most appropriate analytical technique, and analyze data gathered and develop solutions or alternative methods of proceeding.  Utilizes available computer systems resources and personnel to carry out analysis to support management’s need for performance improvement. 
• Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes; recommends alternative solutions to management as to courses of action that best meet the organization’s goals.
• Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures.  May install new systems and train personnel in application.
• Reviews forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
• Prepares management reports defining and evaluating problems and recommending solutions.
• Performs other related duties as required.

Job Specifications

• Knowledge of business and management principles involved in strategic planning and procedures.
• Knowledge of the organization, operating activities and administrative practices and policies of departments and ag