Customer Solution Specialist (German Speaker)

<h3>Company Description</h3><p>Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.<br/> <br/> Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.</p><h3>Job Description</h3><p>Your responsibilities and impact working as a Customer Solutions Expert will be:</p><ul><li>Responding to customer inquiries via live chat and phone in a friendly and efficient manner</li><li>Collaborating with product management and engineering teams to stay up-to-date on the latest features</li><li>Troubleshooting customer issues and providing suitable solutions</li><li>Work closely with other departments to make sure the customers issue is solved </li><li>Helping turn both new and existing customers into loyal users</li></ul><h3>Qualifications</h3><p>Skills, experiences and interests you need to succeed in this role: </p><ul><li>Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)</li><li>At least one year of experience in a customer-facing role</li><li>Excellent interpersonal and communication skills</li><li>Ability to multitask and manage several customer conversations simultaneously</li><li>Basic knowledge of sales processes (e.g., lead tracking, reporting)</li><li>Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage</li><li>Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk.</li></ul><h3>Additional Information</h3><p>What's in it for you? </p><ul><li>A value-driven, people-first company culture</li><li>A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more</li><li>A hardworking team that knows how to have fun while getting things done</li><li>Freedom to share ideas and execute them with the full support of the team</li><li>Flexible working hours for a balanced professional and personal life</li><li>Numerous opportunities for personal and professional growth with internal and external training</li><li>A salary of 18K a year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and 1500 euro's a year for transportation, technology, health or child care, etc. </li><li>The ability to work hybrid</li><li>A permanent contract</li><li>Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background</li></ul><p>Interested in joining our client's team? Apply today!</p>