Senior Specialist, Over-the-Air & Remote Diagnostics

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Implement, manage, and oversee the deployment of OTA updates to vehicle software, ensuring smooth and efficient delivery while considering the combined architecture of the JV.
• Ensure OTA updates for all vehicle systems, including the drive system, brakes, safety features, infotainment, comfort, etc.
• Guarantee effective diagnosis and reparability of vehicles from delivery to the customer until the end of the service period.
• Oversee the entire vehicle lifecycle, ensuring it meets service standards and remains repairable over the designated period through close monitoring and proactive management.
• Create and document diagnostic strategies for guided fault finding (GFF).
• Implement standardized methods for diagnosing control units and other diagnosable components to ensure consistency and accuracy, enhancing overall service efficiency.
• Regularly update diagnostic information based on new equipment, functions, regulations, laws, market needs, and workshop feedback.
• Ensure all diagnostic information is current and reflective of the latest technological advancements and regulatory requirements.
• Monitor diagnostic execution to optimize and reduce diagnostic time and labor costs.
• Develop simpler and faster diagnostic solutions that minimize both warranty and customer-paid costs, achieving significant cost savings and improved customer satisfaction.
• Develop and update diagnostic programs to ensure workshops are up-to-date and capable of handling the latest vehicle technologies, maintaining high service standards and efficient vehicle maintenance.
• Manage the validation of diagnostic solutions by simulating faults in the vehicle, ensuring the diagnostic capability of Guided Fault Finding (GFF) programs for integration into the service platform of workshops.
• Manage and release diagnostic information to meet quality requirements.
• Verify diagnostic programs received from workshop feedback to ensure correctness in respective software updates, maintaining high standards in diagnostic accuracy and reliability.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, South Carolina.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability to travel 10% of the time, domestically and internationally. Passport required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in engineering or a related field.
• Extensive experience in OTA updates, automotive diagnostics, and reparability, with a proven track record of managing vehicle diagnostics and in-depth knowledge of the entire vehicle lifecycle.
• Strong