Senior IT Infrastructure Analyst - Epic Clarity/Caboodle Administrator

Company :

enGen

Job Description : 

JOB SUMMARY

This job takes a lead role and is responsible for the physical delivery and ongoing support of more complex products/services, applications, network systems and overall solutions.  Takes a lead role in performing more complex tasks including, but not limited to, systems software upgrades, workstation setups and server configurations. Takes a lead role in maintaining software and hardware inventories. Takes a lead role in providing operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Takes a lead role in performing more complex recovery procedures, scheduling and backups, and monitors batch processes. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES 

• Takes a lead role in performing more complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
• Takes a lead role in performing more complex analyses and resolution of  problems to restore normal IT Infrastructure operational levels.
• Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 
• Takes a lead role to assure compliance to required standards, procedures, guidelines and processes.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma or equivalent required

EXPERIENCE

Required

• 3-5 years of experience in Information Technology

Preferred

• Build and Maintain the Epic Cogito infrastructure.
• Managing SQL users and roles for database access
• Applying Epic updates to Cogito Servers
• Monitoring the Clarity and Caboodle Nightly ETLs and addressing any failures
• Triage and carry out system change requests from BI Developers
• Manage and accommodate growth and system improvement to maintain system performance, capacity, and resilience. This includes:
• Planning and carrying out all Epic upgrade tasks for Cogito Infrastructure
• Monitoring system growth as it applies to server resources (CPU, Storage, Memory); planning and requesting or carrying out system changes to accommodate forecasted growth.
• Ensuring system resilience and downtime readiness through analysis, design, and build.

Position Type

Office-based

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$124,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, reli