Strategic Customer Success Manager

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for:

The Customer Success Manager serves as the direct support function to some of RingCentral’s most valued and high-profile customers.  As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc.  You will be positioned as a subject matter expert and all-around resource for servicing client’s needs.

To succeed in this role you must have experience in:

• Maintain and grow monthly recurring revenue for RingCentral's most valued customers

• Project Management - quarterbacking internal and external initiatives

• Develop strong customer relationships and serve in the role of RingCentral trusted partner

• Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers

• Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth

Desired Qualifications:

• 3+ yrs. direct and verifiable enterprise-level customer success experience

• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals

• Driven by personal, team and company achievement with a commitment to excellence

• Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality

• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness

• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues

• Experience and comfort interacting with and influencing C-level executives

• Strong communication skills – written and verbal – with understanding of situational best practices

• Excellent presentation skills – from small to large audiences

• Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes

• Experience with VoIP technology and terminology including SIP, RTP, QoS, COS, and codecs preferred

• Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred

• BS or equivalent education or equivalent military and or/ work experience

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

• Paid parental leave and new parent gift boxes

• Pet insurance

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Rocket Lawyer services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hyb