Strategic Experience Manager

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $28 billion in loans funded 
• Homes financed: 71,000+ projects funded for our customers across the country
• Geography: 31 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 450 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

The Team:   The Kiavi Strategic Accounts Team is asked with retaining key high tier customers and driving repeat business. The Strategic Accounts Team is rooted in the same three core CX principals; Doing the Right Thing, Commitment to Excellence and Winning as a Team.  Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business.   The Role:   As a Kiavi Strategic Experience Manager you are responsible for managing, retaining and growing business relationships with deeply experienced real estate investors in targeted markets. These efforts include, but are not limited to:

• Managing the loan origination process for Strategic Accounts
• Growing account production, in partnership with Strategic Account Director
• Acting as point person for all borrower communications with established relationships
• Providing a white glove service experience on every loan
• Delivering a seamless relationship handoff from the SAE on each borrowers first loan

You will partner closely with the Strategic Accounts Team, Director CX, VP Business Development, CX, and Operations team to deliver input on building the proper process and structure while executing your core function of acquiring key accounts.   The Responsibilities:

• Main advisor and point of contact for strategic borrowers throughout the entire origination process
• Partner with New Business team to help close new deals and originate significant loan volume with Kiavi to help borrowers achieve their growth goals
• Build and maintain strong, lasting borrower relationships by serving as trusted advisor
• Qualify borrowers and their deals to ensure a strong fit between the borrower and Kiavi's hard money loan products for high-tier borrowers
• Set clear and accurate expectations with each borrower around Kiavi’s policies, processes, timelines, and communication requirements
• Maintain growth and sustainable share of wallet on all strategic accounts
• Onboard new Bridge Pro and Custom Tier 1 Customers

Requirements:

• 3 years minimum of sales experience required; account management experience required
• 3 years of mortgage experience - non qm or qm
• Demonstrated ability to keep organized in a fast paced environment
• Ability to adapt in a dynamic and growing organization
• Experience in formulating and presenting solutions based on customer needs
• Proven ability to manage multiple projects at a time while demonstrating strong attention to detail
• Excellent communication skills both internally (within the company) and externally (with clients)
• Spanish speaker is a bonus!

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $45,000 to $70,000 base (varies depending on location) + $90,000 commission target + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based o