Implementation Manager

Company Description
Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, and Modernization teams with AI-enabled applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.

Job Description
We are seeking an experienced professional to manage a team of Product Implementation staff at various levels in driving robust software adoption across Govini’s user base and delivering an inspiring customer experience.
The Manager of Product Implementation is responsible for defining and optimizing customer engagement by driving new, outcomes-oriented initiatives.  In this role, you will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to their direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, coverage plans, and account opportunities and risks. You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA. You will be accountable for implementing operational practices to track the performance of teams and individuals.
Success in this role requires deep expertise in Govini’s software and data, strong communication and organizational skills, and the ability to lead and influence people. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects at the same time. You will hire and develop Implementation Specialists and Implementation Leads, and guide them as they embed with customers to deliver exceptional support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to user adoption, retention, and renewal.
This role is a full-time position located out of our office in Arlington, VA. This role will require up to 50- 75% of travel.

Scope of Responsibilities

• Hire, train, and lead a team of software implementation professionals
• Plan and allocate resources, monitor progress, and keep stakeholders informed through the deployment lifecycle
• Oversee the execution of customer engagements to drive product utilization using targeted engagement strategies
• Address and solve user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
• Capture client feedback, surface user problems, and elicit user requirements to support the evolution of the Govini platform; work with Product Management to ensure user feedback is integrated into the product roadmap
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
• Help to drive and enable renewals and expansions, reduce churn, and drive new business growth through greater advocacy
• Provide leadership to a highly motivated and engaged team
• Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization

Qualifications

• U.S. Citizenship is required

Required Skills:
• Bachelor’s Degree or higher
• Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers 
• Minimum of seven years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
• Minimum 2 years of people management experience
• Proven excellence in interacting with DoD and/or national security senior leaders
• Strong written and oral communication skills, including strong presentation skills
• Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders 
• Passionate about leading people and improving processes 
• Demonstrated aptitude to learn new technical content 
• Demonstrated excellence in analytical thinking, process development, and improvement, problem-solving, communication, delegation, and planning
• Able to be flexible and agile in responding to evolving business