Sr. Help Desk Technician/Secret Clearance

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• Salary range - $60,000 to $65,000
• Location - Port Hueneme CA
• Period of Performance - July 14th through February 2026 with high expectation of continuation.

Job Summary:
We are looking for a Sr. Help Desk Technician to provide technical support to the Naval Facilities Engineering and Expeditionary Warfare Center (NAVFAC EXWC) internal team members and external clients. The ideal candidate will have a strong background in troubleshooting and resolving IT issues, excellent customer service skills, and the ability to work independently.

Qualifications:

• 5+ years of experience in a help desk or technical support role.
• Proficiency in operating systems including Windows and MacOS.
• Experience with ticketing systems and remote support tools.
• Strong communication and interpersonal skills.

Responsibilities:

• Provide Operations and Systems Support, Help Desk Support, Warfighter Support Services, Acquisition Engineering and Lifecycle Integrated Support, Integrated Product Support Administration, and Data Administration
• Perform installation, configuration, operation, and troubleshooting of standards-based hardware, software, and ancillary media equipment.
• Ensure that EXWC computing plant is monitored and maintained in full compliance with the directives
• Perform evaluation of operational equipment, systems and components.
• Conduct analytical studies, cost benefit, analyses, or other research required by data calls or taskers and responds to data calls that contains information requests, such as phones and smartphones usage, list of phones by department, and new requirements by department.
• Create and submit orders and build-outs in network enabled technologies (NET).
• Validate rollovers and lookup records in NET.
• Contribute to content management in NET including technical data and documentation, requirements, part/supplier data, and IPS information.
• Process and maintain data processing accounts, following command processes and customer information system requirements or environments.
• Maintain content in repositories to include initiating account requests for new command employees, analyzing information system requirements or environments, and processing requests for distribution lists, permissions and data processing accounts, maintaining data accuracy, and update changes as necessary.
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