Patient Financial Counselor - Credit and Collection

The Financial Counselor has direct personal contact with PH&S patients and their families during difficult times and is responsible for easing their way in the resolution of patient accounts. This includes: 

• Interviewing patients/guarantors to provide information, education and advice options for funding for services provided by PH&S; Identifying and assisting patients/guarantors in obtaining other sponsorship including third party liability, workers compensation, COBRA, government health or other programs, and free or discounted drug programs etc; 
• Qualifying patients/guarantors who may be eligible for assistance under PH&S Charity Policies and Procedures and helping them through the application process; 
• Working regularly with providers about patient care plans including medication assistance programs, clinic treatment plans and discharge to ensure charity approvals are appropriate based on clinical as well as financial need; 
• Making charity determinations within approval limits; 
• Following up with patients/guarantors to discuss resolution of account balances remaining after insurance or other sponsorship/charity approval, including payment plans and discounts under PH&S and ORC discount policies; 
• Working proactively with patients/guarantors to resolve account balances, ensuring only those accounts that are truly uncollectible drop to self pay.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Patrick Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualification:

• Experience in automated/computerized account follow up system(s)

Preferred Qualifications:

• Coursework/Training in medical terminology, medical billing or a related medical business field
• 3 years experience in Financial Counseling, patient financial services or medical billing in a hospital Business Office 
• Experience with medical and health plan terminology and medical necessity requirements, CPT codes and ICD-9 coding

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the