Senior Patient Advocate Representative (Inside Sales)

Senior Patient Advocate Representative (Inside Sales) – Exact Billing Solutions (EBS) 
Lauderdale Lakes, FL 

***Base salary: $75K-$80K per year + monthly bonus potential of $3K-$5K. Top performers can earn up to $140,000 annually. ***

About Exact Billing Solutions 

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. 

EBS, owned by ICBD, a single-family office, is poised for exponential growth, and we are building out our teams to support the expansion of global operations. 

ABOUT ICBD 
Headquartered in Fort Lauderdale, Florida, ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity, service, and action at the forefront of healthcare innovation. ICBD is tearing down barriers to care and opening doors to new possibilities.  

ICBD is self-funded, committed to sustainable growth, and committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.  

ICBD’s most visible success (and EBS’s largest client) is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.  

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: 
 

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas. 

• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.   

• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.  

• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers. 

• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more. 

Recognition & Awards 

ICBD’s commitment to operational excellence, ethical leadership, and transformative care has earned national and international recognition across industries. ICBD companies and leadership have been honored with multiple awards, including: 
 

•    Inc. 5000 – 5th Fastest-Growing Private Company in America (2024). 

•    Financial Times – #1 on "The Americas' Fastest Growing Companies."  

•    EY Entrepreneur Of The Year® U.S. Overall. 

•    South Florida Business Journal’s Top 100 Companies. 

•    Florida Trend Magazine's 500 Most Influential Business Leaders. 

•    Inc. Best in Business, Health Services. 

About the Role

The Senior Patient Advocate is a high-impact role at the crossroads of healthcare and consultative sales. You’ll guide families through the treatment enrollment process, helping them secure insurance authorizations and confidently move forward with care. You’ll also negotiate with insurance companies, explaining why our unique value proposition is the best solution for their clients. While grounded in compassion and advocacy, this position is also about driving results, closing opportunities, and achieving enrollment goals that directly impact children and families.

What You'll Do

• Leverage your inside-sales skills with insurers to secure single-case agreements (SCAs), leveraging persuasive communication and problem-solving skills to maximize successful outcomes.
• Maintain accurate and detailed records of communications with families, insurers, and internal teams to ensure transparency and accountability.
• Serve as the primary point of contact for families and insurers, guiding them through the process while building strong, trust-based relationships that drive engagement and enrollment.
• Own the follow-up process: manage pipelines, track prog