Customer Service Specialist with English

 

About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.  

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.  

 

Location: Katowice, Poland 

Hybrid work (3 days from office a week) 

Type of contract: Fixed-term contract with the possibility of permanent extension

 

About the position!

You will ensure that our key customers are served in the best possible way and build trusted relationships with our internal stakeholders and other team members – these are your main goals!

To make it happen, you will be responsible for the order management of all orders being delivered in time to our customers in the Europe – mostly BeNeFra.

You will work in extended customer team cooperating with local Account Managers, Customer facing and Logistics Teams to adapt orders based on product availability, timings etc.

You will be linking point between internal teams to identify and resolve issues as well as find resolutions for EDI errors and drive MD synchronization initiatives to reduce order validation.

 

So what does it take to be successful in this role?

You have several years of experience in similar position, preferably in a production company.

You speak English at an advanced level.

Thanks to excellent communication and interpersonal skills you can coordinate cross-functionally and provide best service level to our customers.

You are comfortable handling large amounts of data and proficient with Excel and SAP transactions.

Organizational skills, proactive approach is a key and thanks to your result orientation there is no case you couldn’t solve!

 

What’s next?

If this position sounds interesting, please hit the apply button now! 

 

 

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.  

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.  

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.