Director of People Relations

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Director of People Relations fosters a positive workplace environment and ensures fair treatment of team members. This role will develop and implement policies to promote team member engagement.  This position will provide guidance to leaders and team members on workplace issues, will work to resolve conflicts, and conduct investigations into team member complaints and disputes.  This role will also ensure that practices comply with employment laws and applicable regulations.

What you’ll do:  

1. Manage Employee Relations Activities: Lead processes related to employee relations interventions. Work with department management to create, edit, and administer corrective actions, and document coaching/counseling activities. 
2. Conduct ER Investigations: Investigate, document, and address team member complaints and potential violations of employment policy.
3. Support Leadership Practices: Provide guidance to management and team members on workplace issues and conflict resolution. Advise managers and supervisors on team member development initiatives (e.g., individual development plans), leveraging relevant learning and development resources. 
4. Maintain Team Member Handbook: Maintain the organization’s team member handbook and its supplements, including identifying, analyzing, and processing changes to handbook policies. Ensure consistent application of policies relating to team members in accordance with the organization’s mission and values, applicable federal and state regulations, and all accrediting agencies standards and requirements.
5. Manage Team Member Employment Separations: Approve, administer, and document all involuntary separations.  Manage exit interview process for team members voluntarily separating from the organization. Participate in unemployment hearings.  Review exit reports, provide actionable intelligence to People Ops Business Partners.
6. Administer Team Member Offboarding: Ensure appropriate documentation is provided to separating employees, that all internal actions are taken to complete separation process and terminate system access.
7. Design and Deliver People Relations Training: Create and deliver training related to people relations, workplace ethics, and organizational culture. Monitor team member engagement and assist in developing strategies to improve retention and job satisfaction.
8. Support Organizational Changes: Collaborate with Legal, Finance, and other P&C stakeholders to support organizational changes, such as restructuring or mergers.
9. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
10. Perform other duties as assigned. 

Career Level Expectations: 

• Recognized expert in professional discipline (typically obtained through post-secondary education and work experience).
• Manages large projects or processes with limited supervision from people leader.
• Coaches, reviews, and delegates work to proficient and entry-level professionals. 
• Difficult and often complex problems and are typically solved through drawing from prior experience and
  in-depth analysis of issues, in collaboration with others. 
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree in human resources or equivalent combination of education and experience required.
• Seven years of progressively responsible experience