Senior Project Manager

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:  

• Work as a team
• Push boundaries 
• Act with humility 
• Take ownership
• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture. 

As a Senior Project Manager at SketchDeck, you’ll lead the day-to-day relationships & projects from our largest accounts and strategic premium-level design projects & campaigns. Responsibilities include Account retention, project team oversight, project scoping, proposals, and project management.

You will report directly to the Account Director. We are looking for someone who can work Pacific or Mountain standard hours. 

Goals

Senior PMs at SketchDeck are responsible for the complete experience a client has working with SketchDeck. Your goals are:

1. Deliver high-quality design projects that exceed client expectations and meet profitability goals. 
2. Nurture, retain, and grow your client relationships, including regular account check-ins to identify project opportunities.
3. Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
4. As a senior team member, mentor, collaborate, and improve things around you.

You will primarily work with membership accounts and premium-level creative projects:

1. Recurring accounts from $5k to $50k / month (comprising many projects, typically averaging around $2k / project)
2. Premium projects & campaigns from $25k to $100k+
3. Overall managing $1.5m of account and project revenue per year

Role & Responsibilities:

• Deliver high-quality design projects that meet and exceed client expectations:
• Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process, and help get them started where needed
• Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
• Work with Design Directors as needed on creative scoping and direction
• Manage allocation of projects across design team to hit deadlines, budget, and quality goals
• Direct and support designers so they can deliver great design, on brand and hitting brief requirements
• Review projects before delivery, ensuring they meet the brief, follow the brand, and are free from QC errors
• Resolve projects that get in trouble through proactive communication with clients, and direction to team
• Deliver an overall impressive experience that makes clients share with their friends and colleagues
• Obtain PO / SOWs as needed to secure projects
• Keep on top of utilization to ensure design is delivered profitably
• Ability to manage complex projects / programs ($25k - $100K+ revenue)
• Nurture, retain, and grow your client relationships:
• Help new users through their first projects
• Build strong relationships with clients and proactively keep in touch
• Lead quarterly status updates and keep current on client goals
• Lead weekly or monthly meetings to align on project needs that meet retainer budgets
• Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues
• Create strategies with your member / enterprise clients to help them get impact from design across their teams and provide us with visibility of pipeline
• Renew membership contracts
• Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
• Daily standups with core team to align on priorities and get best impact & motivation from the team
• Recruit and hire team members as needed to keep up with growth
• Manage Jr PM (as needed)
• Manage 8+ designers/QC
• Train designers on member / enterprise brands
• As a senior team member, mentor, collaborate, and improve things around you:
• Review and revise processes to ensure we are constantly improving and evolving
• Mentor other PMs
• Collaborate with sales a