Guest Service Supervisor - Drury Plaza Hotel San Antonio Riverwalk

Property Location:

105 South St. Mary's Street - San Antonio, Texas 78205

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

Job Title: Guest Service Supervisor

• $20/Hour - Based on experience
• Free Downtown Parking
• Quarterly Bonus Program for ALL team members
• Opportunities for growth within Drury Hotels

Job Summary:
The Guest Service Supervisor will assist in leading and managing the daily operations of the front desk team, ensuring outstanding guest service and satisfaction. This position requires prior experience in the hospitality industry, preferably within front desk operations, as well as previous supervisory or management experience. The role is ideal for a professional who is detail-oriented, capable of multitasking, and passionate about delivering a superior guest experience.

Key Responsibilities:

Supervise and support the daily operations of the front desk, ensuring efficiency and guest satisfaction.

Lead, train, and motivate front desk staff to deliver excellent service and adhere to hotel policies and procedures.

Handle guest inquiries, complaints, and feedback with professionalism and care, ensuring swift and effective resolutions.

Assist with scheduling, monitoring performance, and providing constructive feedback to team members.

Maintain accurate guest information, including reservations, check-ins, and check-outs, utilizing the hotel's property management system.

Support management with operational tasks, including inventory control, reporting, and ensuring compliance with safety standards.

Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.

Assist in the recruitment and onboarding process for new front desk team members.

Qualifications:

Prior hotel experience is required, with a strong preference for candidates with front desk experience.

Previous supervisory or management experience in a hotel or related hospitality field preferred.

Strong leadership skills with the ability to motivate and manage a team.

Excellent communication and problem-solving skills.

Proficiency in hotel property management systems and front office technology.

Ability to handle stressful situations with composure and professionalism.

Strong organizational skills and attention to detail.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed.  Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.  Requires ability to give attention to detail. May require some travel.
 

MENTAL AND PHYSICAL REQUIREMENTS:

EDUCATION:  Requires knowledge, skill and mental ability