Customer Service Engineer 2 - Minneapolis, MN

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area – Minneapolis, MN
• Shift flexibility may be required: (1st shift, M-F, (8AM – 5PM)

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:

• You will be servicing Imaging Equipment needed in the (Minnesota) areas. Level could be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at customer sites.
• You are the "Face of Siemens" to the customer.
• You will support the (CT/MI) modalities with potential to cross train into other modalities as needed in the future.
• You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required.  Advanced notice will be provided for any shift changes. 
• You report to the Regional Service Manager at Siemens Medical Solutions.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
 

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment
• You have experience in testing, repairing and maintaining capital medical equipment
• You have previous experience with the following desired: (CT) Imaging or Biomedical or other electronic/capital equipment based field service

Required skills to have for the success of this role

• Minimum Technical Degree or equivalent (Military) experience
• Strong electronics and computer required
• (5-10) years of field service experience is desired
• Valid driver's license and good driving record required
• Ability to work both individually and in an established team setting
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The annual base pay for this position is:

Min $56,600 - Max $84,900

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Sie